Director, Anti Fraud

Do you thrive on uncovering hidden patterns and preventing fraud before it happens?  

Are you a strategic leader and organizer who excels at building teams and driving impactful initiatives?  

Can you leverage cutting-edge technology to automate processes and enhance fraud detection? 

If you answered ‘Yes!', this is the opportunity you’ve been waiting for! 

The Director of Anti-Fraud is charged with leading and managing the company’s efforts to detect, prevent, and respond to various types of fraud, including mobile handset fraud, occupational fraud, and other fraudulent activities. This role involves developing and executing robust anti-fraud strategies, overseeing fraud investigations, and working cross-functionally with various departments to uphold the integrity and security of the company’s operations. With a focus on innovation, collaboration, and team empowerment, this role is critical in safeguarding the organization while fostering a spirit of teamwork and ensuring a proactive, united approach to combating fraud. 

Key Responsibilities

• Develop and implement comprehensive anti-fraud strategies across business units to detect, prevent, and address fraud, including mobile handset and occupational fraud.  
• Lead and support a team of fraud investigators and analysts, ensuring effective fraud detection and response through guidance, training, and collaboration.  
• Oversee fraud investigations to ensure timely resolution and actionable outcomes.  
• Work cross-functionally with departments such as Network and Technology Services, Legal, Compliance, Retail, and Finance to establish fraud prevention controls and procedures.  
• Use data analytics and technology to monitor fraud trends, identify vulnerabilities, and enhance prevention measures.  
• Build partnerships with external entities, including law enforcement and industry organizations, to stay ahead of threats and adopt best practices.  
• Present reports on fraud incidents and trends to senior management, ensuring compliance with laws and standards.  

Critical Qualifications

• Bachelor's degree in a related field (e.g., criminal justice, finance, business administration), engineering or equivalent experience. 
• Proficiency in using fraud detection tools and technologies, including data analytics and forensic software. 
• Experience with AI or automation techniques. 
• A background on cyber security would be an advantage.
• Professional certification in fraud examination (e.g., Certified Fraud Examiner - CFE) is of value in this function. 
• Experience in fraud detection, investigation, and prevention, with a focus on mobile handset fraud and occupational fraud. 
• Strong leadership and management skills, with experience leading a team of fraud investigators and analysts.  
• Proven ability to operate with other business unit on the execution of corporate wide programs. 
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify fraud patterns and trends. 
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. 
• Knowledge of relevant laws, regulations, and industry standards related to fraud prevention and detection would also be desirable. 
• Bilingualism in English and French.  

Essential Skills

• Analytical and Investigative Skills: Ability to identify anomalies, patterns, and trends that may indicate fraudulent activity. Investigative skills to dig deeper into suspicious transactions and uncover the mechanisms of complex fraud schemes. 
• Technological Proficiency: Understanding of data analysis software, automation, AI, fraud detection systems, and cybersecurity measures. Familiarity with the use of AI in operations is beneficial. 
• Leadership and Emotional Intelligence: Ability to shape and influence the company's anti-fraud culture, build confidence in the complaint, investigation, and resolution processes, and stay current on the latest developments to foster best practices. 
• Communication Skills: Strong written and verbal communication skills to effectively present reports and collaborate with various stakeholders. 
• Problem-Solving Skills: Ability to develop innovative solutions to complex fraud-related issues. 
• Attention to Detail: Keen eye for detail to ensure thorough and accurate investigations. 

Working Conditions

• This position may require occasional travel to attend industry conferences, training sessions, and meetings with external partners. 
• May be required to work outside of regular business hours to respond to urgent fraud incidents.