Customer Care Specialist (Avail)
Locations: Scottsdale, AZ | Austin, TX, US
Category: Consumer Experience and Customer Care
Job ID: 2110
At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Customer Care Spec, Assoc (Avail) at Realtor.com (View all jobs)
Location: Austin, TX & Scottsdale, AZ
This role will align with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.
Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer’s first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Specialist and help change the world of real estate, one home at a time.
What you’ll do:
- Develop a deep knowledge of Avail.co products and services
- Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
- Help customers troubleshoot issues of low to medium complexity levels
- Answer questions for landlords and tenants about topics such as:
- How do I list my property?
- How do I apply?
- How do I build a residential lease that complies with my state laws?
- How do ACH payments work?
- Identify the need for and create self-help solutions for customers and internal team members
- Be your authentic self in each and every conversation
How we work
- We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What you’ll bring:
- Deep passion and drive to help others and humanize the customer service experience
- At least 1 year of supporting customers by taking high volume inbound calls
- At least 2 years experience in customer-facing roles
- Expert-level written and oral communication
- Bachelor’s Degree, preferred
- Experience working with a fast-growth technology company, preferred
- Experience in the following tools: Zendesk and JIRA, preferred
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
Total rewards
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Testimonials
We’ve got people talking
“ Realtor.com has been extremely supportive of my career aspirations. I started as a Customer Success Representative and am now a Senior Manager within the Customer Care organization. ”
Meek
Consumer Experience and Customer Care
“ Throughout my career at Realtor.com, I’ve had the pleasure of working with many amazing managers and tech leads. They’ve helped foster my growth and encouraged me to get out of my comfort zone to take on exciting new challenges. ”
Joyce
Technology
“ As a single mother of two amazing and active kids, our work-life balance allows me to have. Rewarding life, not just a rewarding career. ”
Tricia
Sales and Revenue
“ The culture that’s embodied by everyone I’ve come across at Realtor is world-class. Our values aren’t just embodied by leadership, but y everyone throughout the organization. ”
O’Shea
Technology
“ If you want to understand what 2030 will look like, come to Realtor.com. We’re groundbreaking right now, so you can be part of that. ”
Gus
Technology
“ Realtor.com has been extremely supportive of my career aspirations. I started as a Customer Success Representative and am now a Senior Manager within the Customer Care organization. ”
Meek
Consumer Experience and Customer Care
“ As a single mother of two amazing and active kids, our work-life balance allows me to have. Rewarding life, not just a rewarding career. ”
Tricia
Sales and Revenue
” The biggest impact I get to make in my daily work is through mentorship and coaching. Giving leaders the tools they need and helping them think critically through an issue while also giving them the space to learn, make mistakes, and develop into strong professionals is what my role is all about. “
Gina
Senior Manager of Consumer Experience
“ The culture that’s embodied by everyone I’ve come across at Realtor is world-class. Our values aren’t just embodied by leadership, but y everyone throughout the organization. ”
O’Shea
Technology
“ I really do work with some of the most talented and dedicated people in the industry. I also feel like I get to have a real impact on people’s lives. Everyone deserves a home, and in the work we do here, I get to have an impact on helping people find their way home. And I get to do what I love to make that impact. ”
Jen
Sr. Product Designer
“ Realtor.com is in a unique position to make the real estate industry more equitable and sustainable. I am motivated to help make a positive impact and to empower others to do the same. ”
Sara
Lead Product Manager
“ I’m passionate about helping our designers grow in their careers, and I’m excited to coach them and create opportunities for them to further their skills. It’s our job to solve complex problems and deliver work with the highest level of craft. The best way for us to do that is to keep learning and growing. ”
Marisa
Sr. Director of Product Design
“ The most meaningful part of my internship has been the connections I made through the emerging talent sessions, lunch breaks, office hours, and the entire journey of getting my project completed. Each of my days was filled with close collaboration with different people from several different teams, which was a very fulfilling experience. ”
Taqi H.
“ Definitely consider interning at Realtor.com! The company culture is warm, welcoming, and nurturing. You will feel valued and respected, no matter your position. ”
Sarah S.
“ During my time as a marketing intern, Realtor.com has allowed me to pursue my passions in a professional setting while being immersed in a friendly and collaborative work environment. ”
Isabella K.
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