Minimum Requirements/Qualifications:
Previous experience of managing people/leading and motivating a team
Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines
A customer-focused mindset with a commitment to continuous improvement
Proven customer support & training experience essential
Commercial awareness
An understanding of supply agreements
Able to build relationships and a positive and engaging team environment.
Need to display an ability to take a logical and analytical approach to solving problems and resolving issues.
Possess excellent IT skills
Industry background helpful but not essential
Skills required/desired:
A commitment to total customer satisfaction
Strong organisational and administration skills
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Analytical skills to aid business performance and help identify trends
Excellent command of the English language both written and verbal
Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
German language skills
Personal Qualities:
Ability to demonstrate a passion for customer service
Exceptional attention to detail, time management, and organizational skills
You will love to problem solve and have a creative flare for innovation
Ability to perform a wide variety of tasks and multi-task efficiently
Professional demeanour
Excellent written and verbal communication skills
Ability to remain calm under pressure
Feel comfortable working in a fast-paced environment
Ability to build strong relationships with all stakeholders
You will be a strong brand ambassador
EPIC Attributes:
Empowerment
Set goals and monitor KPI’s for the direct reports. Assess results and adapt as necessary to ensure continuous improvement of team
Enjoy working as part of a team to deliver results, learn and share knowledge
Ability to collate and produce comprehensive reporting.
Passion
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.