WI3665889

1

High School Diploma/GED

High School Diploma/GED Equivalent

First Shift (Day)

40

JOB REQUIREMENTS: Front Desk - PM - R-0052409
DESCRIPTION/RESPONSIBILITIES: Summary The Guest Services Agent (GSA) is
responsible for consistently delivering results that contribute to the
mission and overall success of the hotel by accomplishing performance
objectives covering the front desk and is support for the Operations
Manager. The GSA serves as the point person with regard to the Front
Desk technology systems and in-house guest relations during their shift.
The GSA is first point of contact and therefore represents the brand as
all guests enter the hotel. DUTIES AND RESPONSIBILITIES: \* Deliver on
the promise of Sonesta Service in all interactions with guests and
clients according to the Sonesta G.U.E.S.T. standards. \* Register
guests, issue room keys, and provide information on hotel services and
room location. Answer phones in a prompt and courteous manner. \*
Accurately process all cash and credit card transactions in accordance
with established procedures including but not limited to posting all
charges, completing cashier and other reports, preparing deposit, and
counting/ securing assigned bank. \* Responsible to maintain the
security of cash, credit card transactions, and guest information. \*
May routinely book guest reservations for individuals and/or groups that
are requested either by phone or from within the hotel; process
cancellations, revisions, and information updates on changes. Up-sell
rooms where possible to maximize revenue. \* Follow the overall seasonal
demand reservation strategy as communicated by the hotel management team
with regard to room type and length of stay pricing. \* Promote teamwork
and quality service through daily communication and coordination with
other shifts and departmental management. \* Service the shoppe and the
pour by ensuring guests receive the service and products offered by the
hotel. Follow all local laws with regard to alcoholic beverage sales. \*
Ensure guest special requests are fulfilled and proper delivery of guest
services is delivered. \* Issue, control and release guest safe-deposit
boxes. \* Comply with federal, state and local laws regarding health,
safety, and alcohol services. \* Perform other duties as assigned.
Benefits Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees including: \*
Medical, Dental and Vision Insurance \* Health Savings Account with
Company Match \* 401(k) Retirement Plan with Company Match \* Paid
Vacation and Sick Days \* Sonesta Hotel Discounts \* Educational
Assistance \* Paid Parental Leave \* Company Paid Life Insurance \*
Company Paid Short Term and Long Term Disability Insurance \* Various
Employee Perks and Discounts Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: QUALIFICATIONS AND REQUIREMENTS: \* High
School diploma or equivalent required. \* One year of previous hotel
experience, or retail customer service preferred. \* Previous background
from the extended stay industry preferred. \* Ability to speak, read,
and write fluent English; other languages beneficial. \* Professional
verbal and written communication skills. \* Mathematical skills,
including basic math, budgeting, profit/loss concepts, percentages, and
variances preferred. \* Problem solving, reasoning, motivating,
organizational and training abilities preferred. \* Experience with
Microsoft Office and Opera systems preferred. \* Will be required to
obtain a ServSafe certification. \* May be required to obtain a TIPS
certification. \* Valid driver\'s license required. \* Frequently
standing up, bending, climbing, kneeling, and moving about the facility.
\* Carrying, lifting or pulling items weighing up to 50 pounds. \*
Frequently handling objects and equipment. \* Standing for extended
periods of time. \* Will be required to work mornings, evening,
weekends, and holidays. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online:
https://ars2.equest.com/?response_id=19012501541eb0eb6a227af010209c72
Other: Applicants ONLY to apply via URL link provided!