End Point Sr Support Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Atlanta, GA location in the Business Technology Services Division. 

This involves Higher level of decision making and specialized troubleshooting expertise. May or may not include:

• Engineering tasks; business decisions/approvals; analysis and business/project planning; executive support services.

• Mentoring of other technicians providing in-depth technical experience and direction.

• Documentation of issues and knowledge. Coordination of zone activities.

• Subject Matter Expert in multiple areas.

• Represent Desktop Operations on projects and in war rooms. Work with resources out of their group, providing coordination.

What You’ll Work On

• Constantly monitor individual queue to resolve routine and non- routine, desktop issues and requests

• Act as an escalation point for technical issues.

• Maintain a high level of customer satisfaction

• Comply with the desktop group practices and procedures

• Update remedy and other data repositories as appropriate in a timely manner.

• Identify technical and process issues and recommend improvements, document, seek approval and implement.

• Manage and handle role-based ticket volumes and required in role.

• Coordination and consulting with client areas to help analysis problems/needs and recommend or implement technical solutions.

• Responsible for compliance with applicable corporate policies and procedures.

• Maintains productive relationships with peers and management in IT and assigned group of clients.

• Completes tasks as assigned by the remedy system and as directed by management and Executives.

• Decision making is limited. Some decision making around hardware exception approvals and administrative rights.

• Medium / high complexity work

Required Qualifications

4+ years’ experience

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.35 – $52.65 per hour. In specific locations, the pay range may vary from the range posted.