WI3658732

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced
(relevant combo of work and education) Education Desired : Bachelor of
Commerce/Business Travel Percentage : 0% Job Description What you will
be doing? \* Provides in-depth product support to FIS clients by
resolving incoming inquiries. \* Responds to customer product inquiries
via telephone or in written internet-based email or chat sessions. \*
Resolves customer concerns raised during installation, operation,
maintenance or product application or compatibility matters. \*
Troubleshoots problems with malfunctioning electro/mechanical equipment
or software applications and recommends corrective action. \* Documents
customer information and recurring technical issues to support product
quality programs and product development. \* Recreates client issues in
test environment, Identifies/documents how applications and systems
interact to support business processes. \* Resolves client concerns
raised during installation, operation, maintenance or product
application or compatibility matters. \* Interpersonal skills and
technical product knowledge and expertise are critical to responding to
daily Client-centric activities. \* Other related duties assigned as
needed. What you will need: EDUCATION REQUIREMENTS Bachelor\'s Degree in
business or related field or the equivalent combination of education,
training, or work experience. (High school diploma or GED for job levels
I and II.) GENERAL KNOWLEDGE, SKILLS & ABILITIES \* Prior banking or
finance related experiences a plus; personal banking experience
preferred \* Documents client information and recurring technical issues
to support product quality programs and product development \* Knowledge
of FIS products and services \* Strong analytical skills \* Knowledge in
programming, business analysis or implementation of software products \*
Organizational and time management skills required \*\... For full info
follow application link. FIS is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color, religion,
sex, sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For
positions located in the US, the conditions below apply. If you are made
a conditional offer of employment, you will be required to undergo a
drug test and background check (including criminal record check) ADA
Disclaimer: In developing this job description care was taken to include
all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the
essential functions of the job may or may not have been described for
purposes of ADA reasonable accommodation. All reasonable accommodation
requests will be reviewed and evaluated on a case-by-case basis.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6319CC67F1384B37