Job Description: Inside Sales Rep

We are seeking an experienced Inside Sales Representative to join our team in Santiago. The successful candidate will be responsible for generating new business leads and closing sales deals over the phone and email.

Responsibilities:

• Making outbound phone calls and communicating with active/inactive/prospective customers to sell products and advise customers of promotions and new products.  Utilize selling strategies to grow existing customers and gain new or lost customers.  A target account list will be provided.
• Provide Quotes and submit orders.
• Follow up with customers to ensure satisfaction and respond to any issues.
• Answer inbound calls from customers the agent has left messages for or calls that come in from marketing campaigns.
• Refer jacket, regalia, and yearbook business opportunities to the Jostens rep of record on the account called.
• Utilize the CRM tools provided to maintain accurate and up to date records

• Call center outbound/inbound call experience.
• English as a strong second language
• Oral Communication – Speak clearly and persuasively in positive or negative situations.  Listen and ask appropriate questions for needed clarification.
• Written Communication – writes clearly and informatively; able to edit work for spelling and grammar errors.
• Attendance/Punctuality – is to work on time.

• Problem-solving – identifies and resolves problems in a timely manner.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Interpersonal skills – listens to others without interrupting.
• Motivation – Set and achieve challenging goals; demonstrate persistence and overcome obstacles; take calculated risks to accomplish goals.
• Professionalism – reacts well under pressure.