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Scheduler I, Call Center
Date Posted: 04/26/2024
Job #: 3062748
Location: Denver
We are recruiting for a Scheduler I, Call Center to join our team!
We are here for life's journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than
ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
DepartmentAppointment Center
Job Summary
Under close supervision, serves customers by answering incoming calls
utilizing Denver Health and Departmental policies/processes to resolve
customer requests and directing calls to the appropriate area when necessary.
Responsible for effectively screening/identifying customer requirements and
taking appropriate action based on this information. Provides assistance to
Denver Health staff by collecting demographic, medical complaint and key
information required to facilitate appropriate patient care and call
resolution. Completes computerized patient scheduling, collection of
comprehensive demographic and insurance information required to facilitate
timely and accurate billing of services, obtainment of pre certification
authorization and benefit information necessary for payment
...
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