WI3662038

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Job Description Overview Provides technical and
process support for defined business systems or applications. Provides
assistance with applications, including testing. Assists in developing
and determining best practices. Conducts research on an identified
situation or opportunity related to technology and plans and proposes
solutions, advocates processes, software and/or systems. Ensures that
the business standards and requirements are met. KEY RESPONSIBILITIES
Position Specific Responsibilities Configures or customizes a system or
system(s) for business use. Implements changes following a defined
process for system changes and tests business functionality. Contact for
troubleshooting problems or issues. Identifies areas for improvement and
presents recommendations. Business lead for system(s) upgrades, fixs and
patches, creating and managing test scripts process and issue
resolution. Creates and maintains system documentation and governance.
Conducts training as necessary. Prepares reports supporting the proposed
suggestions/recommendations leveraging existing technologies to improve
process and reduce risk. Assists BA with identifying areas for
improvements and business issues through conversations, informal
interactions, and observations. Collaborates with LOB\'s on
recommendations, both for existing and new systems. Participates in the
execution/implementation process. Ability to diagnose, troubleshoot and
resolve a broad range of complex process and technical problems specific
to business application(s). Provides escalation to IT and other business
lines as needed. Monitor\'s system health manages through system
interruptions and works with vendors and business partners to manage
system behavior, outages, and restoration. Ability to perform some
duties, such as system monitoring, implementations, or changes during
nontraditional working hours. Job Requirements Minimum requirement of a
High School diploma or equivalent Experience working in bank operations
or similar IT experience. Demonstrated problem solving techniques.
Excellent verbal, listening, written and interpersonal communication
skills. Basic project management and planning skills. Ability to work
independently. Ability to work with ambiguity. Aptitude in understanding
workflows and process mapping. Leader as well as a team player with
ability to foster good working relationships both with Bank Operations
and across lines of business. Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individuals with Disabilities
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/D8E1735C4CCE4734