Job Description

Shift Supervisor Trainee

Job ID: R0180958
Category: Retail Store & Pharmacy
Address: 400 BEECH ST.
Location: Holyoke, MA

Job Description

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management
  Work effectively with store management and store crews
  Supervise the store's crew through assigning, directing and following up of all activities
  Effectively communicate information both to and from store management and crews

2. Customer Service
  Assist customers with their questions, problems and complaints
  Promote CVS customer service culture. (Greet, offer help, and thank)
  Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  Maintain customer/patient confidentiality

Pay Range

The typical pay range for this role is:
Minimum: 16.00
Maximum: 22.00

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

Experience in retail

Education

High school diploma or equivalent required