WI3671486

1

Master's Degree

PhD

Unspecified

40

JOB REQUIREMENTS: Job Description JOB OBJECTIVE: Supports global
customers in using Short Tandem Repeat (STR) products and services
outside of forensics and paternity. The position covers technical
reagent workflows, Capillary Electrophoresis, and data analysis for
different segments in North America such as pharmaceuticals,
biotechnology, academia and clinical. CORE DUTIES: Field Demo and
Customer Training related duties: 1. Conduct and guide product demos and
trainings in customer labs as the \"technical product expert\" for the
chemistries, related instruments, and applications. Concentrate on the
Clinical use of STR chemistries and data analyses based on capillary
electrophoresis data. Provide technical advice, implement workflows,
troubleshoot issues, and recommend products and solutions. 2.
Collaborate with North American sales team to respond to inquiries and
opportunities about Promega products and technologies. 3. Coordinate
with the Field Support Scientist Clinical Team and account owners to
schedule either on-site or online trainings to demonstrate and implement
reagent and instrument workflows. 4. Conduct experimental tests on
applications according to customer needs/issues and company priorities.
5. Generate laboratory data that contributes to the understanding of the
technical challenges and benefits associated with reagents,
instrumentation, and data analysis. 6. Keep accurate and comprehensive
records of lab processes, report results and fill out Field Trip
Reports. The main focus of application work will be on STR products,
applications, and related equipment. 7. Collaborate with the Field
Support Engineers, Scientific Applications, Strategic Clinical
Collaborations Management Team, Technical Services. Medical Affairs,
Product Management and Clinical Scientific Business Unit to help with
business requirements and objectives. 8. Work with Technical Service and
Product Management to share customer feedback, report issues and to work
together to answer customer questions. Support customers before and
after sales as needed. 9. Give feedback on customer needs, success,
general product improvements and how customers see competitor products
and how they compare to Promega products. 10. Stay informed of the
latest technical developments to assist customers and resolve their
technical problems. Provide customers with information in a courteous
and expert manner. 11. Review, verify, and comment on products and
related methods in new product design as required by the design control
part of our quality system. Give feedback to product teams as an
internal field tester if needed. 12. Demonstrates inclusion\... For full
info follow application link. Diversity is important at Promega. We are
proud to be an Equal Opportunity Employer, and make employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability, or any other
protected class. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/0B23DF15BC1E46B8 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.