<p>We are looking for a skilled Deployment Technician to join our team in Rochester, New York. This is a Contract-to-permanent position offering the opportunity to support end users while working on hardware upgrades and deployments. The ideal candidate will have a background in desktop support and experience with hardware configuration and system deployments.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive desktop support to end users, addressing technical issues and ensuring smooth operations.</p><p>• Perform upgrades to Windows 10 and 11, ensuring systems meet organizational standards.</p><p>• Manage PC lifecycle refresh activities, including hardware replacements and updates.</p><p>• Configure and deploy computer hardware and associated peripherals.</p><p>• Utilize Active Directory to manage user accounts, permissions, and access.</p><p>• Troubleshoot and resolve hardware and software issues efficiently.</p><p>• Document processes and maintain accurate records of deployments and updates.</p><p>• Collaborate with team members to ensure timely completion of technical projects.</p><p>• Offer guidance and training to end users on new systems and tools as needed.</p>
<p><strong>Now Hiring: Platform Specialist</strong></p><p> <strong>Location:</strong> On-site in Williamsville, NY 14221</p><p> <strong>Contract Duration:</strong> 7 months</p><p>Join a dynamic team as a <strong>Platform Specialist</strong>, where you’ll play a key role in managing complex transactions, supporting platform adoption, and ensuring data accuracy. This role requires a detail-oriented, tech-savvy professional with strong communication and analytical skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process, update, and resolve customer transactions with accuracy.</li><li>Manage complex platform issues outside standard procedures.</li><li>Respond promptly to inquiries while meeting service level agreements (SLAs).</li><li>Execute transactional and order entry duties under moderate supervision.</li><li>Support and drive adoption of the Xvantage platform.</li><li>Maintain and enhance data integrity and quality.</li><li>Optimize and streamline business processes.</li><li>Identify opportunities to improve platform utilization.</li><li>Partner with Account Managers and Business Owners to drive successful outcomes.</li><li>Prepare data quality reports and offer actionable insights.</li><li>Provide administrative and operational support to the team.</li></ul><p><br></p>
<p><strong>Position Summary</strong></p><p>We are seeking an <strong>Order Processing Specialists</strong> to support our dynamic sales team. In this role, you’ll ensure all sales orders are processed efficiently, accurately, and within delivery deadlines. You will serve as a key point of contact between sales reps, customer service, and management to coordinate order activity and customer fulfillment.</p><p>This is a great opportunity to contribute to a global technology leader and develop your skills in sales operations and administrative support.</p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately process and manage sales orders and customer change orders</li><li>Ensure timely delivery of orders by coordinating with internal teams</li><li>Support a group of inside/outside sales representatives</li><li>Verify and review orders for accuracy and completeness</li><li>Monitor account activity and track key data and performance indicators</li><li>Generate reports on sales results, market conditions, and other metrics</li><li>Assist with lead qualification and order entry, when needed</li><li>Prepare quotes for products and licenses for pre-sales support</li><li>Maintain excellent communication with stakeholders to ensure customer satisfaction</li></ul><p><strong>What You Bring to the Role</strong></p><ul><li>Proven ability to work independently and manage routine tasks with minimal supervision</li><li>Strong analytical skills to resolve non-routine issues and suggest improvements</li><li>Excellent communication skills, with the ability to explain policies and procedures to external stakeholders</li><li>Proficiency in order processing systems and basic administrative tools</li><li>Experience supporting a sales team or working in a similar operations or administrative role</li><li>High attention to detail and a proactive mindset</li><li>Ability to adapt quickly and make decisions under pressure</li><li>Comfortable working in a fast-paced, deadline-driven environment</li></ul>
