A trendy, growing, education-based plaintiff personal injury firm is seeking an experienced Spanish-speaking intake legal assistant to join their growing team.
Prior personal injury intake experience is a must-have. Please do not apply without it.
Responsibilities of Role:
Will be responsible for intake only, not comprehensive case management.
o About 4.5 hour of phone time per day.
o 50 outbound calls per day, sometimes the same person, just trying different phone numbers/area codes.
o AI helps with outbound dialing.
o Filling out forms with clients.
o Screening clients to make sure they are a good fit (discussing the injury, assessing the potential case).
o Sending out e-retainers
o Once the retainer is signed, it’s done – they don’t set up treatment or handle client throughout.
Details of Role:
· Hours: Ideally 10am-7pm but not set on that (intake hours are 7am to 9pm). One Saturday every 6 weeks; you’ll know far in advance. And day off during the week because of that.
· Profile that would be a fit:
o Nobody from a low-volume shop
o Nobody who wants to be a paralegal; this is an intake role
o Someone comfortable being on the phone
o Someone who understands the necessity of building rapport with clients, understanding the injury, sassing out the case.
Perks of Company:
· “We take our time training, we want people to be here for a long time!” – Managing Partner
· They have a suite at the Honda Center and regularly go watch the Ducks play. People hang out outside of work!
· Lunches as a team most weeks, whether it’s a potluck, lunch & learn, catered, etc.
· Trendy office: cool mood lighting, multiple bars, lots of plants, meditation/rest room with blankets to take naps on your break, fancy espresso machine, and dogs welcome (they stay in their attorney’s offices generally, though).
· Casual office dress, most people wear jeans. They believe people should be comfortable at work.
· This role is not just a cog in a machine. “Intake is the gas line that makes everything go!”
· Unlike some plaintiff PI firms, “our approach is educational based. We say, here is what an attorney can do for you, here’s how we can help: with PT, doctors, insurance etc.” – Managing Partner
^ These are must-have requirements; please do not apply without them! Compensation is based upon fluency with these tasks.
Ready to join this awesome firm? Send your resume directly to Melanie.Kent[at]roberthalf[dotcom] with "PI Intake Legal Assistant" as the subject line.
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