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Customer Service Representative
Customer Service Representative
JOB SNAPSHOT
Senior Data Scientist
New Jersey, United States
TRANZACT is a leading performance sales and marketing agency specializing in the Medicare Advantage, Medicare Supplemental, and Life and Supplemental Insurance space. Our mission is to deliver exceptional results for our clients through innovative marketing strategies and data-driven approaches. We are currently looking for a Senior Data Scientist to drive our data science and analytics group forward! You will be joining a group of curious, smart, technically minded yet business savvy data scientists and analysts looking to make a difference by designing and building models that create real value and impact at TRANZACT!
Role Overview:
As a Senior Data Scientist, you will work collaboratively with our business, operations, analytics, and IT teams. You will be responsible for conceptualizing, designing, and building out decision making products in the spaces of marketing / lead generation, conversion optimization, and customer retention. This role reports up to the Director of Data Science, within the Data Science & Marketing Analytics team.
Our ideal candidate will have a minimum of 5 years of experience in a data science role where they have been building predictive algorithms and data products ideally related to marketing, business operations, or customer retention; with an emphasis on customer experience.
What you will do:
• Seek new and improved ways for us to use data in our products, operations, and business strategies.
• Collate and curate data from various stages of the sales funnel to create high quality datasets for analysis and modeling.
• Own and manage projects from start to finish –this includes understanding our business, scoping the problem statement, defining the data requirements, building out models, and presenting to stakeholders.
• Align data science projects with organizational goals while leading change across the company to adopt data science products/models.
• Champion a culture of innovation and creativity within the data science team and the company.
• Design and execute data products in marketing, business operations, and customer retention spaces with a customer-centric focus.
• Advise partners as a subject matter expert on all things data.
• Collaborate with data engineers to ensure data quality, integrity & usability.
• Help build out the data science team while mentoring junior data science team members.
What we are looking for:
• 5+ years of experience in a data science role, building predictive algorithms and data.
• A collaborative team player who can work with fellow data scientists and cross functional partners (ML Ops engineers, business/account teams, marketers, subject matter experts)
• Ability to scope, ideate, spearhead, execute and manage projects from problem definition to stakeholder management to deliver tested data-driven solutions.
• Demonstrated experience and track record with end-to-end data science processes (not only specific stages of the ML lifecycle).
• Excellent understanding of machine/deep learning techniques and algorithms (XGBoost, random forests, logistic regression, SVM, KNN, k-means clustering, PCA, neural network, deep reinforcement learning, etc.)
• Ability to communicate findings and complex concepts clearly to a non-technical audience.
• Proficiency with PySpark, Python, SQL, Excel, and data visualization tools (Tableau, Power BI, etc.)
• Experience with big data platforms (AWS, GCP, Azure, Databricks) and distributed computing frameworks.
• Relentlessly curious – always asking questions and challenging the status quo.
• Obsession with process improvement and efficiency
• Business-oriented mindset that can balance the need for timely results against striving for perfection.
• A lifelong scholar that is excited to learn new data science technologies
• Objective with the data by demonstrating ability to cut through noise and tell a compelling story with data that impacts and drives business decision making.
• Strong organizational, project management and problem-solving skills.
• Entrepreneurial in nature with an ability to think outside the box,
• BS/MS in a quantitative field (Computer Science, Engineering, Mathematics, Statistics, or other STEM disciplines)
• DTC industry experience preferred.
TRANZACT, A WTW Company, Is An Equal Opportunity Employer. We Celebrate Diversity And Are Committed To Creating An Inclusive Environment For All Employees.
New Jersey, United States
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
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Shadab Hemani
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Kerstin Plag
Anna Stonelake
Elise Hunt
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Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
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Laura Punzón
Nick Alexander
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Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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September 13 @ 1:30 pm - 3:30 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmThere are no upcoming events at this time.