Intern, Customer Services

This is a temporary position involving various duties that permit exposure to the intern's field of work and/or provide experience that is a useful addition to the education and meaningful preparation for future professional employment. Under immediate direction and under work guidance of staff, assists and supports organization in development of various projects. Typical duties: prepares spreadsheets with data interpretation; performs related duties in support of project efforts (e.g. design, monitoring, data extraction, research and reporting) in areas of performance monitoring, outcomes and compliance with policies and rules; provide support with project meetings (schedule project meetings, assist with project documentation, document meeting minutes, and project action/task items); create/analyze process workflows to increase efficiency with cross-functional divisions and/ departments; analyzing data trends, creating reports; creates and maintains files; drafts internal correspondence; performs general and/or clerical duties as assigned. etc.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. Technical knowledge required is limited to the tasks performed in own discipline area and is considered basic. The tasks are generally routine and manual. The job is expected to follow detailed and defined rules / instructions and to make simple judgement in straightforward situations. Typically requires selecting between solutions already established. This job typically requires no experience.