As a growing organization, we rely on a strong and responsive IT team to ensure smooth day-to-day operations. We are currently looking for a proactive and detail-oriented Help Desk Administrator to join our team and take charge of our user support systems and help desk operations.
- Administer and monitor the help desk ticketing system to ensure timely resolution of support requests
- Provide technical assistance and support for incoming queries related to computer systems, software, hardware, and networks
- Prioritize and escalate issues to appropriate IT staff when necessary
- Maintain accurate documentation of user issues, system changes, and resolutions
- Manage user account setup and maintenance (Active Directory, Microsoft 365, etc.)
- Perform software installations, updates, and system configurations
- Monitor IT asset inventory and assist with equipment deployment and tracking
- Support onboarding and offboarding processes for employees
- Generate reports on help desk metrics and identify trends for improvement
- Maintain IT knowledge base and create user guides and FAQs
- Associate’s degree in IT, Computer Science, or related field, or equivalent work experience
- 2+ years of experience in a help desk or IT support role
- Strong knowledge of Windows, macOS, and Microsoft 365 environments
- Experience with help desk software (e.g., Zendesk, Freshservice, ServiceNow)
- Understanding of Active Directory, user account management, and permissions
- Excellent organizational, communication, and problem-solving skills
- Customer service-oriented mindset and attention to detail
Call today for Immediate Consideration!
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.5 results for Pc Technician in Houston, TX
- Galveston, TX
- onsite
- Temporary
- 20.00 - 27.00 USD / Hourly
- <p>As a growing organization, we rely on a strong and responsive IT team to ensure smooth day-to-day operations. We are currently looking for a proactive and detail-oriented Help Desk Administrator to join our team and take charge of our user support systems and help desk operations.</p><ul><li>Administer and monitor the help desk ticketing system to ensure timely resolution of support requests</li><li>Provide technical assistance and support for incoming queries related to computer systems, software, hardware, and networks</li><li>Prioritize and escalate issues to appropriate IT staff when necessary</li><li>Maintain accurate documentation of user issues, system changes, and resolutions</li><li>Manage user account setup and maintenance (Active Directory, Microsoft 365, etc.)</li><li>Perform software installations, updates, and system configurations</li><li>Monitor IT asset inventory and assist with equipment deployment and tracking</li><li>Support onboarding and offboarding processes for employees</li><li>Generate reports on help desk metrics and identify trends for improvement</li><li>Maintain IT knowledge base and create user guides and FAQs</li></ul>
- 2025-06-20T07:04:28Z
- Houston, TX
- onsite
- Permanent
- 60000.00 - 65000.00 USD / Yearly
- We are looking for a skilled Desktop Support Analyst with experience in law firm environments to join our team in Houston, Texas. The ideal candidate will ensure the smooth operation of computer systems, providing both remote and on-site support to resolve technical issues. This role is crucial in maintaining productivity and efficiency within the organization.<br><br>Responsibilities:<br>• Respond to and address user concerns related to computer hardware, software, and network issues.<br>• Diagnose and resolve technical problems, ensuring minimal disruption to daily operations.<br>• Provide training to staff to enhance computer literacy and improve system utilization.<br>• Install, configure, and set up new computers, peripherals, and internet equipment.<br>• Conduct regular inspections and maintenance of computer systems and related equipment.<br>• Update software applications and operating systems to ensure optimal performance.<br>• Offer remote and on-site support to troubleshoot and resolve technical concerns.<br>• Manage and maintain Citrix environments, Active Directory, and other IT systems.<br>• Collaborate with teams to deploy and configure hardware and software solutions.<br>• Ensure compliance with configuration management protocols and best practices.
- 2025-06-19T19:29:11Z
- Galveston, TX
- remote
- Temporary
- 20.00 - 25.00 USD / Hourly
- We are looking for a customer-oriented and detail-driven Help Desk Analyst to join our team and provide exceptional technical support to end-users, in the Galveston area. The ideal candidate will have 1-3 years of hands-on experience in diagnosing and repairing PC hardware and software issues, performing break/fix tasks, and efficiently triaging and resolving tickets. If you are passionate about technology and thrive in a fast-paced environment, we encourage you to apply! Key Responsibilities: PC Repairs: Provide troubleshooting, diagnostics, and repairs for desktops, laptops, and peripherals. Ensure timely and effective solutions for hardware or software issues. Break/Fix Support: Perform physical repairs to hardware, such as replacing components (e.g., hard drives, RAM, power supplies) and ensuring proper configurations to restore functionality. Ticket Triage: Monitor, prioritize, and manage support tickets in the ticketing system, ensuring issues are categorized appropriately and resolved within SLA timelines. Technical Troubleshooting: Identify and resolve system errors and malfunctions, escalating complex issues to higher support levels when necessary. Software Support: Assist with installations, updates, and troubleshooting for operating systems, productivity software, and organization-specific applications as required. End-User Assistance: Provide detail oriented and courteous support, guiding users through operational challenges and empowering them with troubleshooting steps. Maintenance: Perform regular health checks on workplace PCs, ensuring devices are functioning correctly, and software is up-to-date. Documentation: Maintain accurate and updated records of support activities, resolutions, and procedures in the internal knowledge base.
- 2025-06-20T07:04:28Z
- Houston, TX
- onsite
- Permanent
- 125000.00 - 145000.00 USD / Yearly
- We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. <br><br>Responsibilities:<br>• Support and develop features in Energy/Production Balance software and Advanced Analytics software.<br>• Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA.<br>• Design and implement AVEVA PI software solutions leveraging historian data.<br>• Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB.<br>• Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents.<br>• Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users.<br>• Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops.<br>• Continuously learn new technologies that could help provide the right solutions to customers.<br>• Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML.<br>• Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.
- 2025-06-04T13:13:45Z
- Houston, TX
- onsite
- Permanent
- 115000.00 - 130000.00 USD / Yearly
- We are looking for an experienced IT Manager to oversee and enhance the technology operations for our organization in Houston, Texas. This role will focus on ensuring the reliability, security, and scalability of IT systems while driving strategic initiatives to align with organizational goals. The ideal candidate will bring leadership expertise in managing technical teams, implementing robust processes, and fostering collaboration across departments.<br><br>Responsibilities:<br>• Develop and implement procedures to ensure secure, reliable, and efficient IT systems, including network communications, storage, and computing resources.<br>• Monitor and enforce security protocols to protect digital files and electronic infrastructure, responding promptly to breaches and other security challenges.<br>• Manage IT operations to optimize resource allocation, ensure timely project completion, and address incidents effectively.<br>• Oversee the documentation of processes and change management for IT infrastructure systems.<br>• Regularly review security standards and address deficiencies, ensuring staff are up-to-date with necessary security training.<br>• Collaborate with leadership to prioritize IT objectives and evaluate system enhancement requests, while providing regular project updates.<br>• Investigate and resolve escalated customer issues, ensuring high levels of satisfaction.<br>• Develop IT policies, procedures, and service level agreements to maintain operational excellence.<br>• Ensure IT equipment and applications enhance efficiency, patient safety, and compliance with regulatory standards.<br>• Prepare and manage IT capital and operational budgets to align with financial goals.
- 2025-06-04T13:18:51Z