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Insurance Product Lead – Neuron
Insurance Product Lead – Neuron
JOB SNAPSHOT
Global Benefits Team Leader (Placement)*
Taguig, PH
The Role
- Supports a team of analysts to complete projects on schedule and with 100% accuracy.
- Ensure operations team is meeting client deliverables in a cost-effective manner, including all contractual service level agreements; actively work with team as needed to quickly and proactively address any quality concerns.
- Collaborate with Market Leaders and Community of Expertise (COE) in developing business and/or operational plans and delivering planned performance which creates opportunities to reduce operational bottlenecks, on-time client delivery and process excellence.
- Assist analysts in prioritizing work across multiple projects by ensuring they understand deadlines, level of effort required, and client priorities.
- Ensure work is handed off efficiently between doer and peer reviewer and effectively across shift teams as needed.
- Make data corrections as needed until data passes validation or reasonability test and complete self-assigned data work.
- Provide performance coaching to analysts, continuously identifying learning opportunities from daily work and reinforcing positive work habits/behaviors.
- Develop and recommend standardized work processes, tools, and methodologies that improve quality and profitability.
- Provide operations updates, operational/financial performance, continuous improvement initiatives, resource needs, etc.
- Ensure compliance with professional excellence policies and procedures and help drive employee engagement.
- Facilitate technical and non-technical trainings as needed. Act as Subject Matter Expert.
- Sustain high level of team engagement and support employee retention. Promoting a culture of a high-performing team is guided by our company’s core values.
The Requirement
- Bachelor’s degree preferred.
- 3 or more year’s successful experience in providing workforce management and leadership to supervisory level colleagues and possesses strong project management skills.
- Preferably with specific experience in one or more of the following areas:
- US Healthcare
- US Medical Benefits
- US Voluntary Benefits
- US Health and Management solutions (e.g., diabetes management, mental health management, etc.)
- US Dental and Vision
- US Pharmacy
- US Life and Disability
- Experience in proposal development, pricing, document management, transition / implementation is required.
- Experience in Request for Proposal (RFP) management, proposal writing, sales bid responses or related writing experience is required.
- Proven ability to establish relationships and work collaboratively with team members at all levels within and outside of the Manila Global Delivery Center to effectively deliver on internal and external client needs.
- Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition.
- Data validation, manipulation and formatting in data management tools (advanced Excel skills are essential; Access and other tools are a plus)
- Experience working on Microsoft Word, PowerPoint and Adobe Acrobat.
- Strong written and verbal communication skills, proficiency in English required
- Structured problem solving and analytical thinking.
WTW is an equal opportunity employer.
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.