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Analista de operaciones
Analista de operaciones
JOB SNAPSHOT
Facilities Services Assistant Manager
Ho Chi Minh City, VN
The Business
The RE&WS Function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization.
Our focus is on providing outstanding customer service. To do this, we’ll draw upon guidance from business segment and corporate function leaders. Coordinating across all internal constituencies will allow us to support and manage day-to-day functionality and broader company-wide programs.
We are responsible for the ongoing administration and execution of corporate policies and programs in partnership with business and corporate function leadership.
The Facilities Services Assistant Manager/Manager role is responsible for providing an integrated set of support programs and services to colleagues, with a focus on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand. Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, print, post, office equipment, safety, security, business continuity, occupational health & safety (OHS) and records management.
The Role
- Provide subject matter expertise in facilities management methodology and practices
- Implement best practices and effectively utilize standard operating procedures and tools
- Ensure local RE&WS team members are informed and capable of meeting their role/responsibilities
- Partner with segment and line-of-business leaders/key stakeholders to ensure RE&WS priorities and capabilities align with business operations
- Manage relationships with select external partners and stakeholders, as deemed appropriate by business and REWS leadership
- Active and collaborative support for the successful completion of real estate projects for the office(s)
- Manage office support resources in the offices, while limiting office operating costs and mitigating risks.
- Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Facilities Services function in the office
- Leverage extensive knowledge and experience with Business Continuity, OHS, Records Management, Facilities Management, Vendor Management, Reception, Print/Post/Purchasing functions and Equipment/Asset Management
- Implement the firm’s security and compliance standards, thereby reducing operational risks in the local office
- Promote Willis Towers Watson culture and values; manage and support change management activities effectively to reduce business disruption and meet intended objectives
Requirements
- Min 3 years’ managerial experience of hands-on operations management of business support functions within a client-focused professional services environment
- Customer service orientation; strong desire to deliver value-added support to external and internal clients
- Ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues
- Success in the development and implementation of Facilities Services processes, procedures and guidelines that drive efficiency and service excellence
- Strong English written and verbal communication skills used to effectively facilitate the understanding of a full range of views and develop support for business initiatives
- Proven strength in building positive working relationships with local/ divisional/regional colleagues
- Effective influencing skills and ability to assist key stakeholders in reaching satisfactory resolutions.
Other Requirements
- Proven analytical, organizational, and project management skills
- Demonstrated problem solving and decision making skills used to respond to the needs of diverse stakeholders
- Proficiency in the use of technology (e.g., MS Office Suite)
WTW is an equal employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.