The work:
Present and ‘sell’ clients on application designs that delight their users and grow the demand for our services
Assist teams in the systems integration of ServiceNow or similar technologies
Manage Agile implementations including the application of User Stories, User Studies, design and create Wireframes and graphic assets
Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design
Job Description
- Experience documenting detailed functional, technical requirements.
- Gather, create and document current and future business process flows.
- Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical process.
- Offers analysis throughout all phases of the project lifecycle.
- Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
Job Requirements:
- Experience with Salesforce Business Analysis
- US Citizen
Bonus Points if you Have:
- Support all Salesforce releases and ensure system uptime as per the SLA's
- Participate in the evolution of team best practices, standards, and policies.
- Migrate meta data between salesforce environments using change sets and other tools such as Snapshot as needed.
- Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
- Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.
- Collaborate with end-users to create and maintain training materials.
- Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
- Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design.
- Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
- An active security clearance or the ability to obtain one may be required for this role.
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.