Account Manager, Devices and Services Operations
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
- 5 years of experience leading multiple projects or processes.
Preferred qualifications:
- Experience with customer support operations.
- Experience in change management, ensuring adoption and measurement of post-release impact.
- Ability to build relationships with both business and engineering stakeholders.
- Excellent data-driven analytical skills.
- Excellent written and verbal communication skills.
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
The team is responsible for leading the partnership between gUP’s Devices and Services, gUP’s Operations teams, and the gTech Users and Products (gUP) Customers and Markets team. You will partner and collaborate with Customers and Market’s and Operations stakeholders to understand their business challenges, identify opportunities, make recommendations, and coordinate and support the activation of new services to improve the customer support experience for their products. The team will build and strengthen connections between Devices and Services, gUP’s Operations teams, and all teams in Customers and Markets, including Technology, Analytics, Customer Experience, and Regulatory Strategy and Compliance.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Manage the relationship with Customers and Markets Stakeholders, and be a stakeholder advocate and represent the needs and plans of stakeholders to the appropriate teams.
- Represent the full stack of Customers and Markets services and advocate for consistent, user-centric solutions on design teams.
- Communicate and align on upcoming Customers and Markets launches to stakeholder teams to ensure operations continuity.
- Create joint business plans that capture the business ambitions for Devices and Services, gUP Operations, and the cross-functional initiatives required to achieve them.
- Drive improvement initiatives and new product launches.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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