WI3651903

1

Vocational Degree

Associate Degree

First Shift (Day)

40

JOB REQUIREMENTS: Tractor Central, Western Wisconsin\'s premiere John
Deere Agriculture and Turf dealer, is seeking a candidate for a
full-time Precision Ag Support Representative at our administrative
office in Bloomer, WI. The purpose of this position is to increase
customer satisfaction and loyalty by providing support for Precision Ag
products for both customers and internal personnel through calls, text
messages, & emails for products and services offered throughout the
dealership. Job Responsibilities: Provide effective solutions to
customer needs in a timely manner via telephone, e-mail and other
communication methods utilizing ExpertConnect Accurately diagnose
problems with precision hardware and software on products offered
through the dealership and provide solutions, if applicable Serve as an
internal resource for dealership employees to assist in providing
customers with timely and accurate information Take responsibility to
ensure customer interactions always result in an effective and timely
solution Make outgoing calls in support of dealership department
initiatives (Sales, Parts, Service, Integrated Solutions) Participate in
ongoing training to continually develop technical knowledge and skill
sets Develop and deliver training to customers and employees during
off-season periods Meet requirements for contact center metrics (# of
calls, problem resolution, etc.) Manage Terminal cleanliness and
transfers Maintain a clean work area and perform work in a neat and
orderly fashion Complete all reports and forms required in conjunction
with work assignments Account for all time for all materials used in
performing assigned duties \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Job Requirements: \* Outstanding customer service and
communication skills \* Ability to problem solve by using all available
resources (i.e. Service Advisor, Parts ADVISOR, DTAC/CCMS) \*
Flexibility to travel to stores when required \* Ability to use standard
desktop applications such as Microsoft Office and internet functions \*
Ability to use the dealer business system and other programs specific to
the position \* Ag industry knowledge preferred \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: www.tractorcentral.com

Attn: Human Resources - TRACTOR CENTRAL LLC
1706 York St Ste 2
BLOOMER, WI 54724