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〈循環器代謝領域〉Customer Service Specialist,千葉県松戸市

Location Japan - Matsudo-shi Category Customer & Technical Support
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JOB DESCRIPTION

 主な仕事
- 顧客クレームの分析・検証・苦情報告・進捗管理
- 顧客データベース(故障及び機器交換履歴、納入先情報)の維持・管理
- 営業プロセスの管理・改善
- 臨床試用機器及び代替機器の管理業務(点検・清掃・入出庫・在庫管理) 
- 故障交換機器の管理業務(入出庫・点検・在庫管理)
- OEM機器の保守業務(見積書・修理/点検・作業報告書・請求事務)
 - 保守契約締結事務(加入証書の作成・郵送・請求・顧客DBへの登録)
- ソフトウェアバージョンアップ(手順書作成・進捗管理)
- 外部機器保守委託業者の窓口業務及び交渉、技術トレーニング
- 年2回の棚卸
- 医療機器修理責任技術者業務(継続的研修受講・業態の維持・ISO13485トレーニング)
- 使用済み医療機器の廃棄/故障機器の海外製造元への返却)
- マネージャーへのデータ分析レビュー
- 精度管理
- サンプルなどの手配

キーパフォーマンスインディケーター
- タイムリーな職務実行
- 機器の保守管理プロセス、マネージメント
- 職務の継続的な改善への積極的な関与/強いコミットメント
- 柔軟な対応とチームワーク


必須スキルと資格
- 大学の学位または同等の卒業証書
- 顧客へのレポート作成スキル
- コミュニケーションスキル
- 修理技術者へのトレーニングスキル

望ましいスキルと資格

- 医療機器修理の実務経験と知識
- 医療機器修理業(検体検査用機器関連)の業態維持(責任技術者資格所得者が望ましい)
- ヘルスケア業界での実務経験
- 多国籍企業・組織での実務経験
- 英語のビジネスレベルと日本語に堪能、口頭と書面によるコミュニケーションの両方

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Job Id 31107381 Location Japan - Matsudo-shi Medical surveillance Not Applicable Division CMI ARDx Cardiometabolic and Informatics Travel Not specified Additional Location Significant work activities Not Applicable

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