Summary:
Our Parts Counter Representatives assist both internal and external customers with solutions for their trucking needs. With opportunities from entry-level to experienced, this role is designed for a motivated and career-minded individual who wants the potential to earn more with the increase of knowledge and responsibility.
Duties and Responsibilities:
Deliver exceptional customer service for our retail parts business.
Greet customers and assist in parts selection.
Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone.
Keep customers informed on the status of special order and back-order parts. Receive, locate, bill, and fulfill orders. Handle customer returns.
Deliver exceptional customer service to our Service department.
Assist mechanics with acquiring parts. Locate and secure parts from various vendors for shop jobs.
Help control and maintain inventory.
All other duties as assigned.
Minimum Qualifications:
Customer Support Driven
Eager to learn a new career with great opportunities for advancement
Truck Country / Stoops Freightliner-Western Star Offers:
Competitive Salary
Comprehensive Benefit Package
401K Plan with Company Match
Bonus Opportunities
Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply
