PATIENT SERVICES REPRESENTATIVE I
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Please see Special Instructions for more details.
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
*Date of Birth
*Gender
*Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.
Posting Details
Posting Number | SRGV7140 |
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Working Title | PATIENT SERVICES REPRESENTATIVE I |
Number of Vacancies | Multiple |
Location | Rio Grande Valley |
Department | School of Medicine / Ambulatory Operations |
FTE | 1.0 |
FLSA | Non-Exempt |
Scope of Job | Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required. |
Description of Duties |
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Supervision Received | General supervision from assigned supervisor. |
Supervision Given | May supervise assigned support staff. |
Required Education | High School Diploma or equivalent. |
Preferred Education | Bi-lingual (English/Spanish) |
Licenses/Certifications | Preferred: Completion of Medical Office Specialist certificate program or Medical Administrative Assistant or closely related. |
Required Experience | Six (6) months of medical front-office, and/or receptionist experience in patient registration, scheduling, providing customer service, and/or insurance verification and eligibility experience or two (2) years of direct customer service. |
Preferred Experience | Previous experience with insurance verification and eligibility with scheduling in a high-volume environment. Experience obtained in healthcare setting. |
Equipment | Use of standard office equipment. Exceptional computer experience and skills required. Intermediate level skill in Microsoft Office Suite, and ability to navigate an EMR system. |
Working Conditions | Needs to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work may be required. May be exposed to airborne illnesses when encountering patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to sit for long periods of time. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. |
Other | Tact, diplomacy, discretion, and confidentiality of medical information required in all matters. |
Physical Capabilities | N/A |
Employment Category | Full-Time |
Minimum Salary | Commensurate with Experience |
Posted Salary | Commensurate with Experience |
Position Available Date | 11/06/2023 |
Grant Funded Position | No |
If Yes, Provide Grant Expiration Date |
EEO Statement | It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. |
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Special Instructions to Applicants | Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information. |
Additional Information |
UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development . |
Quick Link | https://careers.utrgv.edu/postings/40674 |
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Are you a current UTRGV employee?
- Yes
- No
- *
Are you now, or previously, employed by The University of Texas System or any of its institutions?
- Yes - I currently am employed by the UT System or its institutions
- Yes - I have previously been employed by the UT System or its institutions
- No - I have never been employed by the UT System or its institutions
- *
Please select your highest level of completed education.
- 6th grade education
- 10th grade education
- High School Diploma or GED
- Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
- Bachelors Degree from an accredited university
- Masters Degree from an accredited university
- Ph. D. or other terminal degree from an accredited university
- None of the above
- *
Please provide the field of study for your education:
(Open Ended Question)
- *
Please indicate the number of years of work experience you have directly related to the position in which you are applying for:
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- 10 years
- Over 10 years
- *
Do you meet the minimum requirements for this position?
- Yes
- No
Applicant Documents
- Resume
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3
- Certifications and Licenses
- Training Certificates
- Other Document
- List of 3 References
- Unofficial Transcripts 2
- Unofficial Transcripts 3
- Letter of Interest
- Unofficial Graduate Transcripts
- Additional Document