<p>We are seeking a skilled <strong>Level 2 Help Desk Technician</strong> to join our team on a part-time basis (average 20 hours per week) to support a local Managed Service Provider (MSP). The ideal candidate has previous experience working within an MSP environment or providing direct client support during onsite escalations. This role requires a strong understanding of IT technical support and exceptional troubleshooting skills in both remote and onsite settings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt remote and onsite IT technical support for end-user requests.</li><li>Troubleshoot and resolve networking issues, including TCP/IP, routing, and switching concepts.</li><li>Perform hardware diagnostics and support for workstations and servers (HP/Dell).</li><li>Manage and implement firewalls (experience is a plus).</li><li>Address common issues such as:</li><li>Mapping drives and shares.</li><li>Resolving connection problems.</li><li>Removing viruses/spyware and performing general system cleanups.</li><li>Configuring and troubleshooting smartphones.</li><li>Setting up email accounts (Outlook or other clients) and managing email archives.</li><li>Manage user accounts, including creating new users, resetting passwords, unlocking accounts, and managing groups and email boxes.</li><li>Install and configure applications, printers, and create printer settings.</li><li>Support VPN and remote access solutions.</li><li>Create, update, close, route, and escalate tickets in the CRM system.</li><li>Maintain professionalism and adherence to attendance requirements.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Skills & Experience:</strong></p><p>Candidates with the following background and expertise will be given priority:</p><ul><li>Previous experience in mid-sized environments with in-house IT support resources.</li><li>Knowledge and support of cloud computing solutions like Office 365 and Google Apps.</li><li>Proficiency in Microsoft Group Policy Administration (certifications are a plus).</li><li>Wireless network implementation and management.</li><li>Familiarity with corporate antivirus remediation solutions.</li><li>Hands-on experience with Kaseya for remote login and ticket management.</li><li>Proficiency in Hyper-V, Citrix, and Mac OSX.</li></ul><p><strong>Additional Qualifications:</strong></p><ul><li>Previous experience with Kaseya software is a bonus.</li><li>Capability in managing and maintaining firewall systems is a strong plus.</li><li>Demonstrates excellent problem-solving skills and the ability to work independently.</li><li>Strong communication skills with a focus on client service and satisfaction.</li></ul><p>This part-time opportunity is ideal for someone looking to join a dynamic and fast-paced MSP environment while managing flexible hours.</p><p>If you are passionate about delivering top-tier IT support and possess a blend of technical expertise and client-facing skills, we encourage you to apply.</p>
<p>In this role, you will play a vital part in delivering accurate financial insights and supporting strategic business decisions through comprehensive analysis. The ideal candidate will possess strong analytical skills, effective communication abilities, and a passion for driving financial excellence.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth financial analysis to evaluate business performance and identify trends.</p><p>• Develop and maintain financial models to support forecasting and decision-making processes.</p><p>• Perform ad hoc financial analyses to address specific business needs and opportunities.</p><p>• Analyze budget variances and generate actionable recommendations for improvement.</p><p>• Prepare detailed financial reports and presentations for stakeholders to facilitate informed decisions.</p><p>• Collaborate with cross-functional teams to provide financial insights and support organizational goals.</p><p>• Utilize data mining techniques to extract meaningful information and enhance reporting quality.</p><p>• Monitor financial metrics and key performance indicators to ensure alignment with business objectives.</p><p>• Assist in the preparation of annual budgets and long-term financial planning.</p><p>• Support manufacturing-related financial analysis, if applicable, to optimize cost efficiency.</p><p><br></p><p>Salary: 65000-85000</p><p>Benefits: Health, Dental, Vision, 401k</p>
