The Item Processing Specialist I is responsible for the overall day-to-day operational functions of the Branch Capture department while providing leadership, guidance, and support to Branch Capture staff regarding issues and/or procedural changes that may arise. Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to retail branch offices while performing testing and training on all operational systems. This position ensures that production and quality standards are met, while maintaining optimum efficiency.
This position is eligible for a shift differential.
ESSENTIAL FUNCTIONS:
Prepare departmental reports and analysis
Identify and resolve Customer Service issues
Provide excellent customer and business unit support
Maintain appropriate departmental records and reports
Perform product and service development related tasks
Interact with other business units within Northwest
Ensure all processes are being followed correctly by the Branch Capture Department
Perform quality checks of departmental work
Perform training and development (cross training) of Branch Capture department
Additional duties include developing and maintaining production reports and provide training and support to retail branch offices
Recommend improvements to procedures and staffing metrics
Recommend service and delivery enhancements
Recommend product enhancements
Attempt to exceed Northwest expectations
Contribute to goal setting and achievement
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High School Diploma or Equivalent preferred
Work Experience:
Less than 2 years Item Processing experience preferred
2 - 6 years related banking experience preferred
2 - 6 years administrative experience preferred
2 - 6 years technological or relevant experience preferred

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities