We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
<p>Job Summary:</p><p><br></p><p>Job Summary: We are seeking a highly experienced and self-motivated Desktop Support Specialist to join our team in the Dallas office. The ideal candidate will possess a strong background in desktop support, with expertise in various operating systems and devices. This individual will provide hardware support, assist users remotely, manage IT policies, and ensure smooth operations of essential systems. The successful candidate must be knowledgeable, proactive, and capable of working independently in a fast-paced and autonomous environment.</p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Dallas, Tx </strong></p><p><strong>Duration: 6 month contract to hire </strong></p><p><strong>Pay: $25-30 per hour </strong></p><p><br></p><p>Responsibilities</p><p>• Provide hardware support and maintenance for MacOS, IOS, Windows Server/PC, and Android</p><p>devices.</p><p>• Support users over remote connections, addressing technical issues and troubleshooting.</p><p>• Assist with backups, including tape management.</p><p>• Manage large installations of Apple TV, Sonos, and DirecTV systems.</p><p>• Setup and configure Desktop Mitel Phones.</p><p>• Possess proficiency in servicing MS Office 2019+.</p><p>• Enforce IT policies, ensuring compliance across the organization.</p><p><br></p><p>Education:</p><p>• Degree preferred, but not required based on experience level and certifications.</p><p>• A+ and/or any Microsoft or Cisco certifications are a significant plus</p>
<p>We are looking for an experienced IT Help Desk Analyst to join our team in Dallas, Tx. This long-term contract position offers an exciting opportunity to provide technical support and resolve IT-related challenges across multiple platforms and technologies. The ideal candidate will excel in troubleshooting and delivering exceptional customer service while ensuring efficient operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for hardware, software, and network issues across diverse platforms, including Android, Apple devices, and Mac computers.</p><p>• Manage and troubleshoot Active Directory accounts, ensuring proper user access and security protocols.</p><p>• Deploy and configure computer systems, applications, and hardware to meet organizational needs.</p><p>• Utilize Cisco and Citrix technologies to address connectivity and performance concerns.</p><p>• Assist in the setup, maintenance, and configuration of IT equipment and software.</p><p>• Perform system updates and manage configuration processes to ensure optimal functionality.</p><p>• Respond promptly to help desk inquiries and document resolutions for future reference.</p><p>• Collaborate with team members to identify and implement improvements in IT workflows.</p><p>• Educate users on best practices for technology usage and troubleshooting methods.</p><p>• Monitor system performance and proactively address potential issues to minimize downtime.</p>
<p>We are looking for a dedicated IT Support specialist to join our team in Grand Prairie, Texas. In this Contract-to-Permanent position, you will provide first-level technical assistance to both internal and external clients, ensuring efficient resolution of technical issues. This role is ideal for someone with a strong foundation in troubleshooting and excellent communication skills.</p><p><br></p><p><strong>Title: IT Support </strong></p><p><strong>Location: Grand Prairie, Tx</strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><strong>Pay: $18-22 per hour </strong></p><p> </p><p>Responsibilities:</p><p>• Provide first-level technical support to internal and external users, addressing a variety of hardware, software, and connectivity issues.</p><p>• Diagnose and resolve technical problems by asking detailed questions to understand user needs and determine the most effective solutions.</p><p>• Research and document recurring technical issues to enhance personal knowledge and contribute to product development initiatives.</p><p>• Communicate technical solutions clearly and effectively to clients while documenting all interactions accurately and thoroughly.</p><p>• Support the configuration, installation, and troubleshooting of software, including Office 365 applications, internet browsers, and mobile applications.</p><p>• Maintain and update the internal knowledgebase to improve support processes and share best practices.</p><p>• Participate in ongoing training programs to enhance technical expertise and improve service delivery.</p><p>• Ensure consistent and punctual attendance while adhering to company policy and procedures.</p><p>• Perform additional tasks as assigned to support the team and organizational goals.</p>
