Learn more about working at Lahey Hospital and Medical Center
Community Resource Specialist
Burlington, Massachusetts
Organization Facility: Lahey Hospital and Medical Center Category: Community Benefit & Engagement Job ID: JR48581 Date posted: 04/30/2024Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
RegularScheduled Hours:
40Work Shift:
Day (United States of America)Under the direction of the manager or supervising clinician, the Community Resource Specialist conducts resource assessments and collaborates with social work and/or medical staff to obtain community resources for Medical Center patients and families. Within developed area of expertise, provides orientation and ongoing training related to community resources to staff, students, medical professionals, patients and families.Job Description:
Essential Duties and Responsibilities including but not limited to:
- Determines,eitherindependently and/or inconjunction withclinicians, theresources thatwould optimallymeetpatients' andfamilies' needs.Uses knowledge of localand state resources todevelopa multifaceted service plan to meetpatients' complex needs. Makes independentdecisions about what services to recommend toa patient/family.(essential)
- Maintains acaseload with multiple patientcontacts perday,includingphonecalls,paperwork andface-to-face contacts. Functions as the primary health care contact fora psychosociallycomplex patients whenneeded. Provides timely and appropriate documentationin patients' medical records (paper and electronic). (essential)
- Advocates on patients' behalf in written andverbal communication.Assistspatientsandfamilieswith such tasksas accessing entitlement programs.Providesappropriate medical information asrequested byextended carefacilities, Department of TransitionalAssistance, etc. (essential)
- Conductsstaffandcommunity basedtrainingonresources.Providesupdatestostaffofproceduralrequirements and changes required by state and local agencies. (essential)
- Documents andadvisessupervisor andclinical staffofobstacles toobtaining services that requiresocial action.Develops liaisons with community and governmental agencies tofacilitate negotiation ofcomplex systems. Visits agencies when indicated to broadenknowledge and relationships. (essential)
- Incorporates Lahey Health Mission Statement and Goals into daily activities.
- Complies with all Lahey Health Policies.
- Complies with behavioral expectations of the department and LaheyHealth.
- Maintains courteous and effective interactions with colleagues and patients.
- Demonstrates an understanding of the job description, performance expectations, and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
- Participates in departmental and/or interdepartmental quality improvement activities.
- Participates in and successfully completes Mandatory Education.
- Performs all other duties as needed or directed to meet the needs of the department.
Competencies:
Decision Making: Ability tomake decisions that arebased onspecific instructions, standard practices andestablished procedures which generally require little or no supervision.
Problem Solving: Ability to address problems that arevaried, requiring analysis or interpretationof thesituation using direct observation, knowledge and skills based on general precedents.
Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines.Seeksassistance whenconfronted withdifficultand/orunpredictable situations. Work progressis monitoredby supervisor/manager.
Written Communications:Ability tocommunicate clearly and effectively inwritten English with internal and external customers.
Oral Communications:Ability tocomprehend and converse in English tocommunicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability todemonstrate full working knowledge ofstandard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability towork collaborativelyin small teamstoimprove theoperations ofimmediate work group by offering ideas, identifying issues, and respecting team members.
CustomerService: Ability toprovide ahigh level ofcustomer servicetopatients, visitors, staffand externalcustomersin a professional, service-oriented,respectful manner using skills inactive listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:Employees in this jobmust becompetent toprovide patient care to thefollowing agegroups: Youngadult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.
Social/EnvironmentalRequirements:
Work requirescloseattention totaskfor work tobeaccurately completed. Intermittent breaksduring thework daydonot compromisethe work.
Workroutineisfairlyconsistent,butemployeeneeds tobeable tousejudgmenttorespondtoeventsseveraltime a week.
Physical Requirements:
Light work: Exerting upto20pounds offorce frequentlytomove objects.Some elements ofthejobaresedentary, but theemployee will be required tostand for periods of time or move throughout the hospital campus
Thisjobrequiresfrequent sitting,walking,standing, FineManipulation usingboth hands,Keyboarduse. There maybe occasional climbing, Pushing/Pulling using both hands.
Minimum Qualifications:
- HighSchooldiplomaorGEDrequired.Bachelor'sdegreeinSocialWorkorHumanServicespreferred.
- License LicensedSocialWorkerpreferred.
- 1-3years related workexperience required.
- 2yearsofrelatedworkexperiencewithout arelatedBachelor'sdegree
- Experience withcomputersystems required,includingwebbasedapplicationsandsomeMicrosoft Officeapplications which may include Outlook, Word, Excel, PowerPoint or Access.
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Why join Beth Israel Lahey Health?
If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong. Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields. We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development. Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.
At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams. Explore our open opportunities and find out why so many have already chosen to join our team.
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