Job Description
Description
Location: This position is located at our Dublin, OH campus with hybrid flexibility.
Who we are
Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.
We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.
About the role
The Operations Analyst will fulfill an analytical role in support of Operations and the Operations Excellence teams. The Operations Analyst will provide insight and visibility into operational performance and data needed to advance strategic decision-making in support of a rapid growth organization. Areas of expertise will include identifying performance opportunities, support for process design/redesign efforts and an expectation of providing innovative solutions and recommendations to support Quantum Health's strategic initiatives. The role will require an intimate understanding of Quantum Health's operational model and collaboration with all levels of leadership within Operations to support the teams effectively.
What you'll do
Collect, validate, analyze, and organize operational data into meaningful reports for management decision making and improvement opportunities
Analyze operational process data, provide analyses and summary recommendations for improvement opportunities in business operations
Partner with operations to provide consultancy and translate operational needs into design by developing tools, techniques, metrics, and dashboards for insights and data visualization
Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers
Create and maintain custom dashboards and reports for ongoing visibility into essential operational processes
Cross-departmental collaboration on organizational initiatives that may impact day-to-day operations
Design, develop, test, and deploy pre- and post-implementation reports in support of the Operations Excellence team
Analyze impact of continuous improvement initiatives via pre- and post-implementation approach in support of Operations Excellence team
All other duties as assigned.
What you'll bring
Education: Bachelor's degree in related field preferred (Business, Data Analytics, Healthcare Analytics, Mathematics, Economics)
Proficient in MS Office suite (Excel, Word, PowerPoint, Outlook)
SQL proficiency
Working knowledge of Tableau
Familiarity with Snowflake
Strong analytical ability with the ability to aggregate large, disparate data sets
Strong data visualization skills
Strong written and verbal communication skills and ability to communicate with all levels of the organization
Extreme attention to detail ensuring the highest levels of data integrity
Must be self-motivated, detail oriented and organized
Possesses aptitude for learning new technologies / reporting tools/software
Strong problem-solving / troubleshooting skills
Strong multi-tasking and time management skills
Excellent verbal, written, and interpersonal skills
Protect and take care of our company and member's data every day by committing to work within our company ethics and policies
Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.
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#LI-AK1 #LI-Hybrid
What's in it for you
Compensation: Competitive base and incentive compensation
Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know
Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an .
Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the and .
Quantum Health welcomes everyone. Quantum Health is proud to be an equal opportunity employer. We value diversity within the Company and it is the Company’s policy to make and carry out all employment decisions without regard to any individual’s race, color, sex (including pregnancy), sexual orientation and/or gender identity, age (40 or older), religion, disability (physical, mental or learning), national origin, ancestry, genetic information, military status or veteran status. Employment and advancement opportunities will be offered to the most qualified employees regardless of whether they are in any of the protected classes.
