WI3648365

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: Genesis10 is currently seeking a Technical Support
Analyst for a permanent position working with our client in the Mequon,
WI area. Summary: Perform a wide variety of duties and assume a
leadership role in providing High Performance Doors (HPD) parts support
and training to internal client\'s resource teams along with
distributors and their service departments and technicians. Act as the
HPD Parts subject matter expert for all areas of the aftermarket
business unit. Responsibilities: Act as a Product Specialist/Adviser
regarding HPD parts. Provide Technical Support for mechanical and
non-controls issues in a backup role. With the client\'s Customer
Service Specialists, confirm that client has selected the correct part
numbers and assemblies for the repair quotation per customer requests.
Provide real time tutorials and guidance for the client\'s Customer
Service team as they walk through repair questions they receive from
customers on HPD parts. Assist with training for client\'s customer
service. Investigate field issues with products and components. Help
evaluate returned products from the field and warranty claims. Initiate
and implement solutions to resolve issues and enhance client\'s
products. Investigate manufacturing and quality issues with products.
Initiate Corrective Action Reports, and engineering changes as necessary
to enhance client\'s products. Participate in resolution of supplier
quality issues with Purchasing team. Assist with the creation of parts
manuals, specification sheets, and installation instructions. Act as the
aftermarket liaison for new equipment owners/parts manuals Help create
solutions as legacy parts go obsolete (drives, controls, sensors,
fabric) and assist with the engineering change process. Assist
Engineering and Technical Services in creation and maintenance of the
client\'s SharePoint site. Help create distributor tools for parts
identification based on existing tools and documentation. Assist
Purchasing and Customer Service teams locate information for client\'s
products. Maintain engineering files, CAD drawings and records
pertaining to client\'s resource per company standards. Contribute,
where necessary, to client. Resource\'s high service levels. Promote a
positive attitude to distributors and end users regarding all of
client\'s\' products and quality standards. Qualifications: To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Requires education of a bachelor\'s or associates degree. Requires 5+
years experience in engineering, technical support, or a similar
technical role. Requires knowledge of and ability to use spreadsheet and
word processing software. Requires excellent oral and written
technical\... For full info follow application link. Genesis10 is an
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/749ECD13B08C4057