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Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
Your Role
The role involves leading a team to oversee the performance of Integrated Logistics Control Towers and LSPs, handling business analytics, troubleshooting escalations, updating SOPs, monitoring performance trends, and managing business reviews, CAPA, and BCP.Your Responsibilities
- Delivery of operational services by coordinating related activities across all Control Towers against SLA
- Development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence
- Point of contact/escalation for customer concerns at the appropriate counterpart level
- Active monitoring of the LSP performance and integration of the existing relationships with the relevant LSPs in scope
- Lead regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions.
- Identify areas of improvement, track root causes and define actions for prevention in the future
- Maintain and update customer SOP in close collaboration with Business Manager
Your Skills and Experiences
- Bachelors University degree in International Business or related careers
- Experience in Freight Forwarding (Air, Sea, Road)
- Experience in Supply Chain optimization and operational performance improvement
- Experience with cross regional or global collaboration in multinational environment
- Fluent English
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Talent Sourcing Center
nsa.tsc@kuehne-nagel.com
Location
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