JOB DESCRIPTION
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

The role involves leading a team to oversee the performance of Integrated Logistics Control Towers and LSPs, handling business analytics, troubleshooting escalations, updating SOPs, monitoring performance trends, and managing business reviews, CAPA, and BCP.

Your Responsibilities

  • Delivery of operational services by coordinating related activities across all Control Towers against SLA
  • Development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence
  • Point of contact/escalation for customer concerns at the appropriate counterpart level
  • Active monitoring of the LSP performance and integration of the existing relationships with the relevant LSPs in scope
  • Lead regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions.
  • Identify areas of improvement, track root causes and define actions for prevention in the future
  • Maintain and update customer SOP in close collaboration with Business Manager

Your Skills and Experiences

  • Bachelors University degree in International Business or related careers
  • Experience in Freight Forwarding (Air, Sea, Road)
  • Experience in Supply Chain optimization and operational performance improvement
  • Experience with cross regional or global collaboration in multinational environment
  • Fluent English

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Talent Sourcing Center

nsa.tsc@kuehne-nagel.com

Location

Found your right job opportunity?

Learn more about our hiring process and get some usefull tips for applying.
Get notified for similar jobs

You'll receive updates once a week

Email has Successfully subscribed for similar jobs Failed to subscribed for similar jobs

Success!

Successfully subscribed for similar jobs

Failure!


Next steps to joining our team

Browse Jobs
Icon Pflanze
Lorem Ipsum

Step 1

Complete your online application

Icon Kaffee
Lorem Ipsum

Step 2

Speak with your Kuehne+Nagel recruiting specialist

Icon Hut
Lorem Ipsum

Step 3

Meet our hiring team

Icon Pflanze
Lorem Ipsum

Step 4

Decide if you will accept the offer
stages
Bekijk de video