Job Description

Summary/Objective
To oversee & complete daily reception area duties of One Love Lane Shelter. While supporting the Program Director & Operations Director, maintain an organized & efficient work environment. Ensure seamless delivery of quality services that are compliant with agency standards & contractual requirements. As with all shelter staff the administrative/support worker is responsible for the development of trusting, supportive & respectful relationships with clients & maintaining a safe & secure work environment.

Essential Functions
General office duties
Operate standard office equipment
Monitor guests as they arrive or leave the property. Ensure all guests sign out when they leave & sign in upon return. Check badges upon each return.
Issue badges for all guests 14 years old & up
Answer phone & direct calls to appropriate staff
Assist with the coordination of guest transportation
Maintain reception area ensuring the area is tidy & organized at all times
Clerical duties as assigned by Operations Director
Direct outside agencies or vendors to appropriate locations or staff

Additional Duties
Assist other team members as required by supervisor
Completion of any required paperwork & documentation for above functions
Other duties as assigned by Operations Director

Required Qualifications, Education, & Experience
HS Diploma or equivalency
Valid MA Driver's License
Administrative support experience
Knowledge of operating standard office equipment
Proficiency in MS Word & MS outlook
Excellent communications skills both written & verbal
Strong organizational skills with ability to multitask
Detailed oriented & comfortable working in a fast-paced environment

Preferred Qualifications, Education, & Experience
Previous experience in homeless shelter environment or human service field
Ability to work effectively with diverse groups of people

How To Apply

To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MassHire-CapeAndIslands.com.