WI3661550

1

Unspecified

40

JOB REQUIREMENTS: Direct Supply is building the future of healthcare
technology with industry-leading products, solutions and platforms to
help improve the lives of millions of seniors and those who care for
them. As a Client Support Intern, you\'ll play an important role to our
internal Partners providing Tier 1 customer support for technology
related items. You will ensure Partners, both onsite and remote, have
the access they need to their technology and systems. Competencies &
Skills Needed: Highly Customer Focused - Responds promptly to customer
requests and delivers an exceptional experience. Prioritizes
Effectively - Navigates multiple incoming requests, identifies the
highest priority and adjusts workload as needed to meet customer needs.
Strong Communicator - Sets clear expectations and timely follow-up with
customers through tickets, email, chat and phone conversations. Savvy
Problem Solver - Critically approaches problems, researching and
leveraging new and unique approaches when standard solutions don\'t
work. Maintains Composure - Remains calm under stress while working in a
high volume environment. Highly Approachable - Collaborates well with
team members to solve customer problems and is viewed by customers as
friendly and helpful. Process Oriented - Follows well defined procedures
to fix or diagnose recurring technology issues. Ability to work
full-time hours during the summer. What You\'ll Do and Impact: Provide
excellent customer service support to individuals working on-site and
remotely. Fulfill customer requests and troubleshoot incidents,
leveraging ZenDesk (an issue tracking system) to manage customer
requests. Workstation imaging and setup; advanced hardware
troubleshooting and repair; phone and network printer troubleshooting
and support. Software installation and configuration. Problem
troubleshooting and research while adapting to shifting priorities.
Escalate appropriate incidents to internal technology teams and
communicate with internal customers on ticket status. Create and update
documentation for client incidents, setups, and administration. In
collaboration with team members, review all documentation provided by
internal teams and approve prior to accepting into the documentation
repository. Participate in small client-related projects. Identify
process improvements to reduce time to close tickets. Experience: Prior
client support experience preferred. Job to be performed in the location
listed. Generous benefit package available. Click to learn more. Direct
Supply, Inc. and its U.S. subsidiaries are equal opportunity and
affirmative action employers committed to diverse workforces. 2013 to
2024 Direct Supply, Inc. All rights reserved. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/BC08CC5C9DF845A4