To ensure comfort of guests by assisting them with any questions, reservations, travel arrangement, etc. that they may have while providing luggage & valet assistance. Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Insuring that all bell functions are consistently met, including: Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center. Offers valet to every guest w/vehicle. Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information. Delivery of guest items throughout hotel Maintaining cleanliness and appearance of front door area and lobby/library area Maintains fire in the outdoor fire pit every evening, year round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees. Interfacing with front desk to meet guests needs. Carry out transportation functions, including: Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff. Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections; Delivering boxes, packages, etc. as necessary. Delivers outgoing mail and picks up incoming mail from resort mail box at Park Headquarters and delivers to Sales Office Administrative Assistant Monday – Friday. Is knowledgeable of all hotel and conference center services and upsells. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including: Maintains concierge manuals and Rolodex. Maintains and updates file on metropolitan restaurants, and assists guests with making reservations. Arranges golf tee times, spa appointments, boat and other recreational reservations. Conducts tours of hotel, guest rooms, and cottages to guests. Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager. Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest. Assists callers and guests with directions and maps. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Previous customer service experience preferred. Valid Driver’s license required. Ability to drive a manual shift vehicle is preferred, but not required. Good written and verbal communication skills, customer service skills, and attention to detail. Typing and computer skills preferred. Strong organizational and information gathering skills and techniques. Outgoing personality & professional demeanor. Drive and need to work and succeed. Additional Job Description Additional Job Description At least one year in a customer service role with high guest interaction A Valid drivers license with no major infractions for 6 months Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel. A strong desire to make an impact on other people An outgoing and engaging personality Excellent verbal communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays