Job Description
Build Your Future Here:
Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.
Some of Peoples Bank recent nationwide accolades:
American Banker Best Banks to Work For in 2021 and 2022
Top Workplaces USA national award in 2022 and 2023
Newsweek's America's Best Banks 2023
At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/
Job Purpose
This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for deposit products offered by Peoples Bank. The candidate, by using job knowledge and available systems information, must make every effort to independently answer questions and resolve issues in a timely manner.
Job Duties
Responsible for assisting both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems
Responsible for account check back, as well as providing information, research and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit and customer related issues
Process Reg E forms, death certificates, and inactive notices
Add and check back automatic transfers to the core system
Maintenance debit cards
Maintain thorough understanding of all procedures and applicable regulations
Will monitor reports, complete service requests and perform routine account/customer maintenance
Will perform special projects as assigned
Normal Hours are 8:00am to 5:00PM, Monday - Friday; some Saturdays 8:00am-12:00pm.
Education, Experience and Job Skills
High School Diploma or GED certificate required, Associates degree preferred
At least 1 year of banking experience preferred
Must have strong customer care skills and attention to detail
Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike
Ability to set work priorities while under pressure to meet daily deadlines
Strong knowledge of Microsoft Office products
Prior experience with Lotus Notes and FIS/IBS financial software products is preferred but not required
Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management
Efficiency oriented, self-motivated and a flexible team player who is adaptable to change
Basic Qualifications:
High School diploma or GED certificate required.
Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact to ask for an accommodation, alternative application process or other inquires.
Working Together. Building Success.
