Job Listing
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| Job ID: 13998673 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Dental Clinics Front Desk Scheduling Coordinator |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job ID357557
LocationTwin Cities
Job FamilyLR-Health Care NonProfessional
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code5001
Employee ClassAFSCME Unit 4 - Health Care
About the Job
Duties/Responsibilities
Customer Service:
Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs
Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
Greeting patients, students, staff, faculty and the general public in a pleasant manner
Determining the nature and purpose of the visit and directing them to the specific destinations
Check-in
Check in patients in an accurate and professional manner
Identify and accurately collect co-pays or appropriate fees
Familiarize with insurance claims
Use computer-based systems to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Provide patients with appropriate forms, questionnaires, etc.
Follows proper cash handling policies and procedures outlined by U of M.
Collect fees from patients; calculate and give correct change, process payments received
Review demographic and insurance information, HIPAA compliance, etc.
Appointment Scheduling
Communicate provider and clinic availability in a professional manner
Schedule appointments in an accurate and timely fashion using computer system
Maintain knowledge of appointment scheduling practices, policies and procedures
Registration and Verification
Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary
Verify insurance eligibility, if necessary
Enter patient data in an accurate, efficient, and timely manner
Communication/Administration
Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators
Answer telephone and respond appropriately to the caller depending on the caller's needs
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
Schedule new patients and order interpreters when needed
Coordinate emergency schedule changes
Student/Patient Coordination
Provide scheduling and administrative support to students and residents of the dental school
Process appointment requests and patient/student transfers in a timely manner.
Communicate clinic and scheduling policies in a diplomatic manner
The work hours are 7:45 a.m. - 4:30 p.m., Monday - Friday. This position requires regular and reliable attendance.
This position is 100% onsite.
Salary Range: $20.80-27.03/hour
Qualifications
REQUIRED QUALIFICATIONS (Please detail all the required qualifications on your application materials):
Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
Must be able to communicate verbally and in writing; in clear, understandable English.
Must have successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis
Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.
Demonstrated ability to function with multiple priorities and interruptions
PREFERRED QUALIFICATIONS:
One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
Extensive experience working with a diverse population and working with interpreters
Experience as a Dental/medical receptionist and scheduling patients electronically in a medical or dental office/clinic/hospital
Experience using data look-up and data entry functions in an electronic health record
Demonstrated ability to organize work under pressure
Demonstrated advanced oral and written communication skills
Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
About the Department
The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.
The School of Dentistry educates general dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. For more than two decades, we've offered specialty training in six ADA-recognized specialties: Endodontics, Oral and Maxillofacial Surgery, Orthodontics, Pediatric Dentistry, Periodontics and Prosthodontics.
We also offer an advanced education program in TMD and orofacial pain, oral biology, dental hygiene, and oral health for older adults.
Dentists who are graduates of dental schools outside of the United States and Canada wishing to practice in the United States train here, as well. A novel, interdisciplinary Dentist-Scientist Training Program rounds out our educational offerings.
Our work affects nearly every person in Minnesota. We educate 73% of the state's practicing dentists, 68% of Minnesota's licensed dental therapists, and 49% of its dental hygiene educators. Our researchers develop and test dental materials used by every dentist in the state and around the world.
Our students and faculty treat patients: 105,260 patient-visits each year in our Twin Cities' campus clinics and 48,700 in outreach sites located in underserved communities throughout the state. We provide continuing dental education for 7,100 practicing dental professionals each year.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:
Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 75314270_3 when applying |
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