Our client is an Investment Management firm located in downtown Chicago, IL. They are seeking a Service Desk Specialist, to hit the ground running with minimal training, and assist with their day-to-day operations on the Service Desk team. The Service Desk Specialist will be supporting roughly 200 employees across the organization including VIPs and Executive members of the organization. This individual will be support customers over the phone and via ServiceNow ticketing system troubleshooting (Tier I/II) within Active Directory, Microsoft O365, Windows, basic networking, etc. They will also assist with a sub project related to their Windows 10 to 11 migration using SCCM. This individual must have excellent communication skills and experience providing white glove service.
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* 1-3+ years of service desk experience (Level 1/2) via phone calls and tickets
* Excellent communication skills and white glove service
* Experience with reimaging (ex: Windows 7 to 10, Windows 10 to 11)
* SCCM experience for reimaging
* Strong troubleshooting/supporting within Active Directory/ADManager+/ManageEngine, Microsoft O365, Windows, and basic networking
* ServiceNow or similar ticketing system
* Ability to lift 25 pounds and move equipment as necessary
* Mobile device experience (ex: installing apps/products)
* Navigating/understanding where to identify documents in SharePoint
* Windows 10-11 migration experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.