Job Description
Performance Health is seeking a Sales Operations Specialist to join our growing team. In this role, you are responsible for creating and maintaining high standards of service to internal and external customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales. Also, taking ownership of projects and processes to meet and exceed customer's needs while offering process improvements as necessary.
Essential Job Duties & Responsibilities
Complete and implement CSV mail merge as requested
Acts as a liaison with vendors, sales reps, customer service and other departments in the company
Prepares quotes, return requests, order entry, issue resolution, case entry, etc.
Maintains sales rep sample accounts
Maintains all literature requests from sales reps
Manages freight claims and LTL claims
Processes credits and rebills
Package tracking, provide direct support for Outside Sales Representatives
Enter quotes which can be for a one-time purchase or ongoing contract
Focus on accuracy, organization and attention to detail
Promotes and maintains positive customer relations
Process purchase orders which are received by Outside Sales Representatives
Cross reference support
Ability to effectively partner and collaborate with multiple internal departments.
Respond effectively and appropriately to inbound emails using our shared email system
Provides direct support for Outside Sales Representatives
Ability and willingness to perform all CSR level 1 and level 2 job duties, as needed
Performs other duties as assigned
Job Qualifications
High school diploma or equivalent
3+ years of experience in a customer service role
Solid computer and data entry skills; including proficiency with MS Office (Word & Excel)
Excellent written and oral communications skills
Excellent customer service skills
Benefits
Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
This is a full-time position with an hourly pay rate of $20.00 - $21.50 plus benefits.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, and any other characteristic protected by law.
