Description

Under direct supervision, the Concession Attendant serves as the front-line representative for concessions, delivering courteous, professional, and positive service in all interactions with patrons and staff. This role involves performing routine manual work to maintain, clean, and operate concession facilities.

Essential Job Duties:

Customer Service Excellence: Provide respectful, professional, and positive service in all interactions with co-workers, internal and external customers, community members, and the public. Ensure every interaction reflects the highest standards of customer service.

Environment Maintenance: Maintain a positive and productive environment, ensuring compliance with policies, procedures, goals, and objectives of the City, Department, and Division. Uphold cleanliness and safety standards at all times.

Customer Engagement: Greet all customers warmly and assist them with a pleasant demeanor. Address customer inquiries and concerns promptly and effectively.

Inventory Management: Order, stock, and maintain accurate inventory records for all concession products. Monitor stock levels and replenish supplies as needed to ensure uninterrupted service.

The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities, excellent benefits, and flexibility.

This job posting will remain open until filled.

Qualifications

Job Qualifications Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

• Prior relevant experience desired.
• A Minimum of 16 years of age is required.

Knowledge, Skills, and Abilities May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

• Ability to develop a basic competency level in the area of operation.
• Ability to follow standard operating procedures and systems to accomplish tasks.
• Ability to operate a computer using a Point of Sales System for all concessions sales.
• Ability to use basic math skills (i.e., add, subtract, multiply, divide).
• Ability to complete monetary transactions with little or no errors.
• Ability to provide exceptional service to internal and external customers.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.
• Ability to use good judgment and think rationally in difficult or stressful situations.
• Ability to develop goals and plans to prioritize, organize, and accomplish work, as well as concentrate on multiple tasks simultaneously.
• Proficiency in the use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.
• Ability to work under direct supervision and collaboratively in a team environment.
• Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.