Job Description:
Develops a thorough understanding of the requirements then applies industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds functional requirements.
Responsibilities:
- Developing business processes, gathering requirements and developing stories
- Provide process flow and other required system documentation
- Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
- Assist in quality management reviews and ensures that all business and design requirements are met
- May also assist and sometimes lead test plan development and execution
- Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution
Here's what you need:
- 1 year of experience with business analysis/process, servicenow, design or Bachelors degree
- Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
- Experience working with stakeholders and development team(s) to deliver solutions
Bonus points if you have:
- At least 6 months experience working in ServiceNow
- Training in ServiceNow Fundamentals
- ServiceNow Certified System Administrator (CSA)
- Training or experience in Agile Fundamentals
Security Clearance:
- An active Top secret clearance is required and must be willing to obtain SCI and CI polygraph
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.