Job Listing
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| Job ID: 13998927 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Call Supervisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Ziegler Cat has an opening for a Service Call Supervisor who will be responsible for complete, timely, and accurate closing of service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. The Supervisor will manage, support and develop a team of Service Call Administrators, while also actively closing service calls.
Responsibilities:
Lead for reporting, D365, service call, and other computer needs for the service department at the branch
Close service calls with strong attention to detail and accuracy
Create POs for necessary parts, supplies, or services
Monitor strategic initiatives directly related to service calls and provide necessary reporting to Branch Managers
Support team with warranty questions and/or concerns on WIP/service calls
Support team with AP/AR on PO disputes, questions, or other misc. reimbursements
Manage daily workflow within the department by establishing operating procedures and policies and prioritizing, distributing, and monitoring work assignments. Initiate a training process when skill gaps are found to develop employees for their current positions
Train new hires at the branch on service call information, including but not limited to Service Advisors and Service Call Administrators
Manage team performance by completing reviews, providing feedback and coaching, and supporting career development of team
Collaboration with individual departments to ensure service call accuracy throughout repair process
Service call in process auditing back order parts, no labor posted calls and service calls last day labor posted
Communicate effectively and proactively with the Service Advisors to support accurate and efficient service call opening
Collaborating closely with the warranty department to ensure that we are in alignment with the latest guidelines and requirements.
Qualifications:
High School Diploma or GED required; Associate's degree preferred
3+ years related industry experience required
Demonstrated ability to lead others, formally or informally
Strong computer skills, including Microsoft Office Suite required
Strong detail orientation and learning orientation, as well as ability to work independently
Ability to work well with others and support team initiatives
Is self-directed and initiates improvements, enhancements, taking on additional responsibility as needed
Minimum Physical Requirements:
Standing, sitting, walking, talking, hearing
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Refer to ID 78792365 when applying |
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