<p>Robert Half is partnering with a <strong><em>leading media and technology company</em></strong> in search of a highly organized and proactive <strong>GTM Operations Manager</strong> to support cross-functional alignment and drive operational efficiency across product launches and strategic initiatives. This role is ideal for someone who thrives in dynamic environments, enjoys solving complex problems, and brings a data-driven approach to process optimization.</p><p><br></p><p><strong>Location:</strong> Philadelphia, PA (onsite 4 days/week, WFH Fridays)</p><p><strong>Duration:</strong> through end of 2025 w/ potential for extension</p><p><strong>Pay Rate:</strong> $45-50/hour</p><p><strong>Hours: </strong>40 hours/week</p><p><br></p><p><strong>Position Overview:</strong></p><p>The GTM Operations Manager will collaborate closely with product, marketing, sales, user experience, and analytics teams to ensure smooth execution of go-to-market strategies and successful outcomes. This role requires a blend of strategic thinking, project management, and operational execution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate and enhance end-to-end go-to-market workflows to improve team efficiency and impact</li><li>Collaborate with stakeholders across product, marketing, and sales to build and execute GTM plans for new initiatives</li><li>Lead project management efforts for GTM initiatives, ensuring milestones, timelines, and cross-functional dependencies are met</li><li>Foster strong communication across departments to align on GTM strategies and business priorities</li><li>Consult on business requirement development to align with overarching goals and objectives</li><li>Review and evaluate tools and user experiences to ensure alignment with frontline and customer needs</li><li>Support the creation and optimization of reporting systems to track GTM success and sales performance metrics</li><li>Identify and close process gaps to streamline operations and improve go-to-market execution</li><li>Lead change management efforts related to GTM tools, processes, and best practices</li></ul>
<p>This is an exciting opportunity for a motivated marketing professional to grow their career in direct marketing. The Manager, Marketing Programs will play a key role in supporting multiple client projects and initiatives. This position is 3 days per week in Wilmington, DE. Direct mail experience is required. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage day-to-day client communications and campaign planning from concept through execution.</li><li>Develop and maintain tactical timelines and oversee campaign execution activities.</li><li>Coordinate with internal teams, clients, creative partners, data providers, and production vendors.</li><li>Participate in planning and status meetings, ensuring accurate communication of campaign requirements.</li><li>Assist in the development and management of marketing matrices and campaign documentation.</li><li>Collaborate with designers to create compelling, on-brand marketing materials.</li><li>Oversee creative versioning and review production outputs for accuracy and compliance.</li><li>Manage client review processes and secure final approvals.</li><li>Support invoice processing and documentation reconciliation.</li><li>Stay informed on industry trends and campaign performance to recommend innovative strategies.</li><li>Perform other related duties as assigned.</li></ul><p><br></p>
We are offering a long-term contract employment opportunity for a detail-oriented individual in the role of Customer Service Business Operations Support in Allentown, Pennsylvania. In this role, you will primarily serve as the contact point for critical business systems and applications that impact the daily operations of our customer service team. You'll work in collaboration with various teams, managing system configuration, optimization, and change management.<br><br>Responsibilities: <br>• Ensure the integration, optimization, and availability of a wide array of systems and applications<br>• Work closely with Product teams to support the design, build, and testing of optimal solutions for systems and applications<br>• Act as the frontline of support for the help desk, recognizing patterns in issues and translating them to developers<br>• Configure, maintain, and govern select business systems, managing access to applications for customer service operations<br>• Document, maintain, and govern configuration files and business system documentation and records<br>• Collaborate with Product and IT teams to perform system maintenance, production incident problem management, and identification of root causes<br>• Aid in the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/ IVA Web email, Chat, SMS, 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies<br>• Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and efficiently<br>• Provide business support for applications, escalating issues as appropriate and monitoring escalations for timely resolution<br>• Configure, monitor, report, and audit automated processes including outbound calling campaigns, email, and other communication channels to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws, regulations, and Customer Experience expectations.
We are currently in search of a Sr Account Executive to add to our team in Hopewell, NJ. This is 4x week onsite (no exceptions). <br> SENIOR AE’S WILL HAVE MASTERED ALL entry level AE RESPONSIBILITIES, PLUS, SETS STRATEGY, SUPERVISES PROJECTS AND TAKES ON BIGGER TASKS, INCLUDING: Sets strategy so not only project & client managing but more importantly—ACCOUNT managing (direction/success) Builds and maintains lasting relationships with clients by understanding their focus and anticipating their needs Coordinates internal and external resources and partners to expedite workflow Manages communications between upper management and employees Understands and interprets client needs and negotiates costs and services Illustrates the value of Agency products and services to Clients, creating growth opportunities Continually upsells to clients—stays current with company offerings, analyzes data and identifies industry trends Oversees and achieves organizational goals while upholding best practices Independently solves problems and challenges for clients by understanding their business, goals and objectives and exceeding their expectations Researches and assists with program development for existing clients and new prospects Performs prospecting activities such as cold calling and networking Maintains a database of clients, prospects, partners, and vendors Resources & negotiates vendor relationships, making contracts, working with legal to for contracts and protection of the company and client Oversees budgets and schedules are on target, make clients aware if there are issues in this area and have difficult discussions to keep things aligned Recaps monthly budgets, reviews and reconciles accounts, invoices billing, processes payments to external partners and maintains updated records of invoices and receipts. Makes sure client work is profitable, and we aren’t writing off much of the funding/budgets we are working with (do not give away the work and keep expenses in-line) Manages multiple accounts while seeking new opportunities Travels as needed to meet with clients and prospects
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
