WI3658315

1

Vocational Degree

Associate Degree

$65000 + yearly

First Shift (Day)

40

JOB REQUIREMENTS: The Senior IT Support Specialist is responsible for
providing tier 2+ help desk leadership, advanced hardware/software
support, and systems administration. This position plays a key role in
IT project management and serves as a technical expert in the
department. With a focus on business continuity, best practices, and
security, this positions\' expertise will be essential in leading
operations, troubleshooting, and driving technological improvements.
This role demands excellent problem-solving, time management, and
communication skills, aiming to enhance our overall IT capabilities.
ESSENTIAL JOB DUTIES Provide advanced Tier 2+ support to staff for all
issues related to computer systems, software, and hardware, with a focus
on timely, precise problem resolution and direct feedback to users.
Collaborate with IT staff to prioritize work and set expectations for
all incidents and requests, communicating clearly to all stakeholders.
Act as a technical authority, providing expertise to both team members
and end users. Support security maintenance, including anti-virus
software updates and patch management, KnowBe4 administration, and
endpoint security compliance. Monitor and support sites, security
appliances, infrastructure, and systems. Manage small and medium sized
IT Projects from start to finish. Work with other IT staff to develop
and maintain technical procedures, documentation, and operational
instructions and/or project or work order status. Oversee relationships
with external IT support providers, contractors, and manage business
accounts to ensure activities are well-coordinated and effective. Lead
IT operations, including installing, troubleshooting, repairing, and
maintaining personal computers, software, hardware and peripheral
equipment, business and cell phones and upgrading existing hardware and
software. Provide feedback on problematic trends and patterns in
technical assistance to team and/or supervisor. Research new
technologies and solutions to meet the needs of users and the goals of
the company. Assist with preventative maintenance, server and endpoint
management, backups and recovery, security maintenance, and asset
inventory. Contributes to team effort by completing other assignments
and serving on project teams, as assigned. This job description is not
meant to be all inclusive of the duties of this position; may perform
other duties as assigned or required. Benefits Information:
https://www.reinders.com/jobs/#benefits Family and Medical Leave (FMLA)
Act: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
Equal Employment Opportunity Commission (EEOC):
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
Employee Polygraph Protection Act (EPPA):
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
Uniformed Services Employment and Reemployment Rights Act (USERRA):
https://www.dol.gov/sites/dolgov/files/VETS/files/USERRA-Poster.pdf
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Thorough knowledge of
help desk operations to include a good knowledge of IT best practices,
industry trends, and customer service practices. Knowledge and
experience in all Microsoft operating systems (desktop and server) and
Microsoft Office products. Experience with Microsoft Active Directory,
Office 365, SharePoint, Teams, Azure AD, Entra, and Intune. Experience
with VMWare, vSphere, Veeam or other backup utilities, and cloud-based
technologies preferred. Fantastic installation, diagnostic, upgrade, and
restoration abilities. Strong knowledge of security concepts and best
practices. Superb time management and project management skills. Strong
documentation and organizational skills. Ability to multitask and
prioritize tasks in a fast-paced environment to meet deadlines.
Excellent written, verbal communication and relational skills, with the
ability to express complex technical concepts in simplified business
terms. Self-disciplined, works independently with minimal supervision,
and is accountable and reliable. Willing to provide and receive feedback
to improve performance. Experience in at least two project related roles
(i.e. implementer, integrator, system administrator, team leader or
architect). Advanced problem-solving capabilities to troubleshoot issues
in an efficient manner. Strong attention to detail and tracking
abilities required. Ability to learn new technologies quickly and
thoroughly. \*\*\*\*\* APPLICATION INSTRUCTIONS: E-Mail a Rsum:
gbounds@reinders.com

Attn: Human Resources - REINDERS INC
W227N6225 Sussex Rd.
SUSSEX, WI 53089