Job Description

Residential Advocate (PT; Sa/Su; 16 hrs/wk)

Job Location - Holyoke, MA
Position Type - Part-time
Salary Range - $16.00 - $18.00 Hourly
Department:  Housing Support Services     Work Arrangement:  Onsite     Sat & Sun: 8 am - 4 pm

At Way Finders, we are passionately invested in lifting up the region's people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges with housing, jobs, personal finances, and other cornerstones of daily stability to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a part-time Residential Advocate. The Residential Advocate is a great role for anyone who has worked in human or social services, and finds meaning in advocating for others.

Responsibilities include:

Conduct initial intake interviews to admit families to the shelter as necessary
Provide crisis counseling and follow-up interviews; screen clients for immediate medical, legal, and/or psychiatric needs, assisting Program Specialists and Case Managers with re-housing plans and making referrals to other agencies as appropriate
Maintain clear, timely, and thorough written documentation in communication logs and participant files
Manage daily schedule to facilitate resident participation and the upkeep of community and housekeeping responsibilities; supervise recreational, educational, and cultural activities; respond to the needs, requests, and issues of residents in a timely fashion and in accordance with agency policy
Facilitate workshops and groups in a manner that is organized and welcoming
Oversee supply levels of food and household items with forethought, informing Program Manager of needs in a timely manner
Maintain the facility and property (including, but not limited to, dusting, organizing, laundry, loading/unloading inventory, shoveling, sweeping, mopping); report needed repairs, replacements, and building maintenance in a proactive manner
Assess and report serious incidents according to procedures

Requirements include:

1 year of equivalent experience in a human services, housing, or related role; a combination of experience plus a high school diploma (or equivalent) may be a substitute
Preference for experience in counseling or working with those that are unhoused
Experience with Microsoft Office applications, and comfort learning new technologies
Excellent interpersonal skills with the ability to serve diverse populations
Responsive crisis-management ability in a sometimes high-stress environment while employing solid decision-making skills
Must be able to navigate multiple flights of stairs
Bilingual (Spanish/English) written and verbal skills preferred but not required
CORI/SORI

Wage starts between $16.00 and $18.00 per hour based on qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled.  CORI/SORI.

How To Apply

Apply at https://www.wayfindersma.org/careers. Interested applicants must submit a resume; applications will be accepted until the position is filled.