Job Summary:

VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.

Responsibilities:

• Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & Spa
• Provide personalized and excellent Guest service to guest inquiries and requests
• Serve as liaison between special attention Guests and other lines of businesses
• Respond to and assist all Guest inquiries and concerns
• Maintain business and guest confidentiality
• Transport VIP Guests
• Always work in accordance with Disney’s Five Keys to provide excellent Disney service
• Complete other relevant tasks with leadership direction

Basic Qualifications:

• Valid Hawaii State driver’s license, and clean driving record for the past six months
• Must be able to satisfy and obtain airport security clearances for VIP arrivals
• Strong computer skills a must; ability to learn and work in different computer applications
• Exhibit strong ability to multi-task and focus in a fast-paced environment
• Possess exceptional Guest Service skill, including Guest Service Recovery
• Consistently models the Disney Values, Aulani Values and Disney’s Five Keys
• Comfortable working with high profile Guests and Executive offices
• Able to make operational decisions off of strong existing knowledge of Front Office operations
• Must be a critical thinker and problem solver
• Able to work effectively with minimal supervision
• Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require
• Strong verbal and written communication skills
• Ability to remain professional and helpful when handling complex Guest concerns
• Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa
• Must stay calm in highly stressful situations
• You will need to successfully complete and pass all job-related training after onboarding

Preferred Qualifications:

• College degree or above, major in tourism management or hotel management
• Previous work experience in a luxury hotel/front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Detailed knowledge of Aulani, A Disney Resort and Spa and products
• Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint

Additional Information:

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting




The pay rate for this role in Hawaii is $32.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.