To stay informed about new openings: Join our talent community
Business Analyst/Product Designer
Business Analyst/Product Designer
JOB SNAPSHOT
Member Care Representative
North Carolina, United States
TRANZACT – Member Care
The primary responsibility of the Member Care Representative is to obtain all necessary information from a client after an insurance application is submitted to an insurance carrier. The information is provided to the insurance carrier underwriter in order to obtain an approval for the insurance policy purchased. This individual works on the Case Team and reports to the Performance Manager. He or she must be comfortable identifying, adjusting, adapting to and/or correcting various complex scenarios. The Case manager must maintain client confidentiality and possess a high level of integrity. In addition, this individual should provide exceptional customer service and take ownership of the client relationship by responding to client needs and focusing on optimal solutions.
What You Need for this Job
• 1 year+ of customer service experience
• Ability to communicate clearly, specifically when on the phone using a headset
• Computer proficiency in a Windows setting, including Microsoft Office, email, and internet access.
• Understand and utilize company provided computer and telephony systems
• Excellent communication skills to use throughout all levels of the organization
• Comfortable and competent in both written and oral communications
• Results-driven attitude
• Focus on details, accuracy, and client resolution
• Possess accurate record keeping, writing and grammar skills.
Other Required Skills and Abilities:
• Work independently
• Adapt quickly to change
• Strong reasoning skills
• Strong problem solving abilities
• Ability to multi task
• Must be able to apply ethical reasoning to a variety of scenarios
• Detail oriented
What We’d LOVE to See!
• Call center, retail, or other customer-focused business experience
• Analytical mind with a solution-based mentality
• Positive, helpful attitude
• Pleasant and friendly speaking tone
• A team player mentality
• The ability to be persuasive when necessary
• Receptive to giving and receiving mentorship guidance
North Carolina, United States
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (Virtual)
August 28 @ 10:00 am - 12:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmUniversity of Toronto's Actuarial Career Fair 2024 (In-person)
September 13 @ 1:30 pm - 3:30 pmThere are no upcoming events at this time.