<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>We are looking for a skilled IT Lead to join our team on a long-term contract basis in Philadelphia. In this role, you will provide hands-on support for IT systems, troubleshoot hardware and software issues, and enhance employee digital experiences. This is an exciting opportunity to collaborate with a forward-thinking IT team and contribute to the delivery of innovative technology solutions. For immediate consideration, please contact Abigail Fox.</p><p><br></p><p>Responsibilities:</p><p>• Manage and mentor a small team of IT professionals, fostering collaboration and ensuring high-quality service delivery.</p><p>• Develop and implement strategies to improve employee digital experiences, focusing on automation and process optimization.</p><p>• Provide technical support for hardware and software issues, including troubleshooting and resolving complex problems.</p><p>• Oversee the deployment and maintenance of IT equipment, ensuring smooth onboarding and equipment refresh processes.</p><p>• Collaborate with vendors to manage outsourced services, negotiate contracts, and monitor service level agreements.</p><p>• Utilize the ServiceNow platform to ensure efficient and timely resolution of technology-related issues.</p><p>• Enhance employee digital literacy by designing initiatives that promote the effective use of tools such as the O365 platform.</p><p>• Work closely with security teams to ensure compliance with data protection policies and implement robust security practices.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in the Newark, DE region. In this role, you will provide technical assistance and resolve issues related to Apple devices, Mac OS, and mobile device management. This position requires a proactive individual with strong problem-solving abilities and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Apple devices, including troubleshooting hardware and software issues.</p><p>• Manage mobile devices using JAMF Casper Suite and ensure efficient device configurations.</p><p>• Address and resolve challenges related to Mac OS and iOS platforms.</p><p>• Document processes and create user guides, procedure manuals, and business correspondence.</p><p>• Assist users with setting up and maintaining their devices, ensuring optimal functionality.</p><p>• Monitor and maintain systems to ensure a seamless user experience.</p><p>• Communicate effectively with team members and clients to deliver timely resolutions.</p><p>• Stay updated on the latest technologies and best practices for Apple device management.</p><p>• Collaborate with other IT professionals to implement solutions and optimize system performance.</p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support.<br><br>Responsibilities:<br>• Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365.<br>• Document support activities and develop user-friendly guides to enhance the knowledge base.<br>• Deploy and configure hardware and software across office and retail environments.<br>• Escalate unresolved technical issues to specialized teams and ensure timely resolution.<br>• Collaborate with system and network administrators on infrastructure and security initiatives.<br>• Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed.<br>• Maintain effective communication with users to ensure satisfaction and clarity during issue resolution.<br>• Assist in the management of endpoint devices, including configuration and updates.<br>• Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
<p>Position Summary</p><p>Join a dynamic IT support team at a client-focused managed services provider where relationships matter more than transactions. As a Level II Help Desk Technician, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring smooth day-to-day operations across various client environments. This role blends remote troubleshooting with occasional on-site visits, offering a mix of technical challenge and customer interaction.</p><p>Key Responsibilities</p><ol><li>Deliver Tier 1 and 2 Support: Diagnose and resolve issues involving desktops, laptops, printers, and networked devices—both remotely and in person.</li><li>Maintain Accurate Records: Log incidents, escalate when necessary, and ensure clear documentation of all support activities.</li><li>Client Communication: Provide friendly, professional support via phone, email, and face-to-face interactions.</li><li>Network Troubleshooting: Address problems related to Active Directory, DNS, DHCP, and basic routing/switching.</li><li>Participate in On-Call Rotation: Be available for after-hours support as part of a rotating schedule.</li></ol>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. <br><br>Responsibilities: <br>• Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network.<br>• Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture.<br>• Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively.<br>• Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated.<br>• Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues.<br>• Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365.<br>• Exhibit experience with Active Directory (Azure AD).<br>• Show passion and obsession for delivering the highest levels of quality customer service.<br>• Communicate technical concepts successfully to non-technical people.
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
We are looking for a skilled Business Analyst II to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will act as a vital link between business stakeholders and IT teams to deliver technical solutions that align with organizational goals. You will leverage your expertise in business processes and IT systems to drive automation, enhance efficiency, and support strategic initiatives.<br><br>Responsibilities:<br>• Collaborate with business units and IT teams to identify and implement technical solutions that address user needs.<br>• Analyze business operations to uncover opportunities for process automation and improvement.<br>• Support business process redesign efforts and create detailed documentation for technology implementations.<br>• Translate business requirements into clear functional specifications for IT teams and manage updates to these specifications.<br>• Facilitate communication and negotiations between business units and IT throughout project lifecycles.<br>• Educate IT teams on business strategies and objectives to ensure alignment in technical solutions.<br>• Stay informed about emerging technologies and recommend innovative solutions to improve competitiveness.<br>• Provide guidance on buy-versus-build decisions related to technology solutions.<br>• Ensure seamless implementation of solutions by coordinating with all relevant stakeholders.<br>• Develop and maintain comprehensive documentation to support system changes and enhancements.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
Essential Duties and Responsibilities:<br>• Oversee and work with Managed Service Provider (MSP): servers, networks, cybersecurity, data and back-up recovery capabilities<br>• Manage all hardware and software - selection, implementation<br>• Manage hardware lifecycle<br>• Manage external developers supporting applications<br>• Support technology initiatives and projects<br>• Manage external vendors - telecoms, cabling<br>• Perform cybersecurity penetration testing<br>• Oversee help desk activities; provide back up support when needed<br>• Set technology policies and standards - e.g., BYOD, User desktop, password management, data loss prevention<br>• Maintain asset inventory and software listing<br>• Maintain all IT contracts and agreements<br>• Develop and maintain network topology and infrastructure architecture diagrams<br>• Create/manage annual budgets and capital investment plans<br>• Manage one desktop support staff<br>Education and/or Work Experience and Other Requirements: <br>• Bachelor's degree, preferably in computer science or a related discipline<br>• Understanding of technology infrastructure - servers, networks<br>• Experience leading the selection of applications, working with Users, and implementing new systems (SDLC)<br>• Experience managing IT vendors<br>• Understanding of IT risks and mitigation techniques including cybersecurity and data loss <br>• Skilled in IT management - IT documentation, budget management<br>• Strong communication and interpersonal skills<br>• Disciplined and organized manager<br>• Results orientation<br>• Flexible and easily adapts to new issues and challenges
<p>The salary for this opportunity is 110,000 – 120,000. Benefits include Dental insurance, Medical insurance, 401(k) and Vision insurance</p><p> </p><p>My client, a transportation company in the Princeton area, has an opportunity for a Business Systems Analyst.</p><ul><li>Business Systems Analyst reviews, analyzes and evaluates user needs to create systems solutions that support overall business strategies.</li><li>The Business Systems Analyst – Finance is the technical liaison between the Information Technology and Finance Teams having both business and technical expertise. </li><li>Documents system requirements, defines scope and objectives and creates system specifications that drive system development and implementation.</li><li>Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.</li><li>Supports cross-functional activities and working sessions during projects' design and implementation phases.</li><li>This team member will work on advanced, complex technical projects and business processes to improve operational efficiencies, quality, and services. </li><li>The Business Systems Analyst – Finance will be the subject matter expert in all aspects of Warehousing and Transportation Rating, Invoicing, Collections, and Vendor Payments. This role will also design and support financial integrations between Operational Applications (Warehouse Management Systems and Transportation Management Systems) and our Financial ERP Application.</li><li>Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units.</li><li>Works autonomously.</li><li>Goals are generally communicated in solution or project goal terms.</li></ul><p><br></p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
We are looking for a dedicated Windows 11 Deployment Technician to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will play a key part in supporting the deployment of Windows 11 systems, assisting with hardware installations, and addressing technical issues. This is a great opportunity for an entry-level IT candidate eager to gain hands-on experience in a dynamic environment.<br><br>Responsibilities:<br>• Assist with the breakdown, setup, and installation of computer systems.<br>• Respond to incoming IT support requests and troubleshoot technical issues.<br>• Provide on-site support by transporting and setting up equipment in various locations within the facility.<br>• Collaborate with team members to ensure a smooth migration to Windows 11.<br>• Maintain and update records of hardware installations and technical support activities.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
<p><strong>Core Responsibilities</strong></p><ul><li>Collaborate with engineering and operations SMEs across the organization to identify, ingest, and operationalize data sets for reliability analysis.</li><li>Analyze data to develop health metrics and identify top detractors to reliability; iterate on findings to validate hypotheses and refine insights.</li><li>Build compelling narratives around improvement opportunities and partner with cross-functional teams to workshop and implement solutions (e.g., fixes, workarounds).</li><li>Monitor the impact of deployed solutions and continuously evolve analytical methods to support ongoing reliability improvements.</li><li>Prepare executive-level communications, including dashboards, presentations, and progress reports that highlight key wins and customer impact.</li></ul><p><strong>Data Analysis & Metrics</strong></p><ul><li>Perform in-depth analysis to uncover trends and drivers of reliability within the program scope.</li><li>Create meaningful visualizations and comparisons using tools like Excel, SQL, Tableau, and ELK stack.</li><li>Understand end-to-end metrics, including data pipelines, dependencies, and service-level indicators.</li><li>Support ad hoc analysis requests from senior managers and technical working groups.</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Coordinate with cross-functional teams across TPX, Video and Entertainment Platforms, RDK Engineering, Network Engineering, CX, and Field Operations.</li><li>Provide consultative support to business and field teams to improve processes and customer experience.</li></ul><p><br></p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
<p>We are looking for an experienced IP Docket Analyst to join our team in Philadelphia, Pennsylvania. In this contract role, you will play a vital part in managing intellectual property portfolios, ensuring accurate docketing, and supporting patent-related processes. This IP Docket Analyst position requires a proactive and detail-oriented individual with expertise in patent applications and portfolio management.</p><p><br></p><p>How you will make an impact:</p><p>• Maintain and update patent and intellectual property portfolios in electronic docketing systems.</p><p>• Oversee calendar and docket management to ensure timely filings and compliance with deadlines.</p><p>• Prepare and submit patent applications, amendments, and other legal documents.</p><p>• Collaborate with attorneys and stakeholders to manage U.S. and foreign patent processes.</p><p>• Generate and analyze reports, charts, and graphs related to intellectual property assets.</p><p>• Utilize tools such as Adobe Acrobat and 3M for documentation and record-keeping.</p><p>• Conduct briefing sessions to ensure clear communication on portfolio updates and deadlines.</p><p>• Support billing functions related to intellectual property services.</p><p>• Monitor and manage electro-optical or technical patent-related data.</p><p>• Ensure accuracy and consistency in all aspects of docketing and patent preparation.</p>
We are in search of a Business Systems Analyst to join our team based in BLUE BELL, Pennsylvania. Your main role will involve offering primary support for essential business applications such as Agiloft, Coupa, NetSuite, SimpleLegal, and Workato. This exciting opportunity offers a long term contract employment opportunity.<br><br>Responsibilities<br>• Take on the role of primary support contact for business applications including Agiloft, Coupa, NetSuite, SimpleLegal, and Workato, dealing with release testing, enhancement requests, and bug resolution.<br>• Organize bi-weekly meetings with Finance and Legal teams to discuss and prioritize ongoing issues.<br>• Uphold compliance with SOX (Sarbanes-Oxley) requirements by thorough testing, approval processes, and maintaining proper documentation.<br>• Oversee the development, maintenance, and optimization of financial and legal system integrations.<br>• Work in collaboration with different teams to simplify workflows and enhance system efficiency.
We are in search of a skilled Database Analyst to join our team in Wyomissing, Pennsylvania. In this role, you will be responsible for improving data quality, supporting data mapping activities, and performing root cause analysis. This position offers a long-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Improve the quality of data by identifying and rectifying any data inconsistencies or inaccuracies.<br>• Support data mapping activities by connecting business terms to technical data.<br>• Utilize strong SQL skills to manipulate and analyze data.<br>• Create and modify formulas in Excel for data analysis.<br>• Query databases, with a focus on SAP Business Object Web Intelligence.<br>• Analyze data to inform business decisions and strategies.<br>• Trace data issues back to the source for root cause analysis.<br>• Read and understand snowflake views with transformations and joins.<br>• Understand ETL (Extract, Transform, Load) processes and their impact on data quality.<br>• Work independently while also collaborating with team members when needed.
