26 results for Help Desk Technician Iii in Atlanta, GA
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We’re looking for an experienced Tier II Help Desk Technician to join our growing IT team. You’ll serve as an escalation point for Tier I support and help resolve more complex technical issues in a Windows-based environment. This role requires strong troubleshooting skills, great communication, and the ability to work independently.
Responsibilities:
- Act as Tier II escalation for end-user technical issues
- Troubleshoot and resolve Windows OS, hardware, and software issues
- Support Active Directory, Microsoft 365, and basic to intermediate networking
- Assist with imaging, deployment, and configuration of devices
- Document solutions and contribute to knowledge base
- Collaborate with Tier III and systems teams when needed
2–3 years of experience in an IT support or help desk role
Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
Experience with network printers, file shares, VPNs, and basic scripting (PowerShell a plus)
Understanding of ITIL practices and service ticket workflows
Excellent communication, documentation, and problem-solving skills
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