Contractors’ Warehouse —
Sales Manager (Home Depot Installation Services)
Location
Reno, NV
Category
Customer Service/Sales
Type
Outside Sales
Job ID
Req110360
Pay Range
For California, Colorado, Connecticut, Hawaii, Rhode Island, Nevada, New York, and Washington residents:
The pay range for this position is between $60,000.00 – $85,000.00.
Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
Position Purpose:
The HDIS Sales Manager (SM) is responsible for creating a high performing selling culture and achieve this through store connectivity, development/coaching of team, Sales Consultant staffing and delivering world class customer service. The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of Exterior and Interior product lines . The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on Interior and Exterior product offerings. The SM is also responsible for driving lead generation efforts in the stores through the sales team. The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc). The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
Key Responsibilities:
- 20% – Analyze and prioritize business metrics – Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance.
- 20% – Drive customer service – Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
- 20% – Drive lead generation – Drive store connectivity and building relationships with store partners. Train store partners/associates on Home Depot Installation Services products and service offerings.
- 20% – Drive store connectivity – Drive store connectivity and building relationships with store partners. Train store partners/associates on HDE products and service offerings.
- 20% – Recruit, coach and manage – Recruit, coach, manage, & retain a team of commissioned Sales Consultants and Marketing Specialist. Continually train Design Consultant' and HSPS's on the sales process and new/updated products and offerings. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
Direct Manager/Direct Reports:
- This position reports to the Field Services Director
- This position has 5+ direct reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- No additional qualifications
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- 3
Minimum Leadership Experience:
- 3+ years of previous leadership experience
Preferred Leadership Experience:
- 3+ years of previous leadership experience
Certifications:
- None
Competencies:
- Action Oriented
- Attracts Top Talent
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Ability to think, plan and act strategically
- Ability to motivate a commissioned sales force
- Strong communication skills, both verbal and written
- Negotiation skills
- Collaborative, team-builder leadership style
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Position Purpose:
The HDIS Sales Manager (SM) is responsible for creating a high performing selling culture and achieve this through store connectivity, development/coaching of team, Sales Consultant staffing and delivering world class customer service. The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of Exterior and Interior product lines . The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on Interior and Exterior product offerings. The SM is also responsible for driving lead generation efforts in the stores through the sales team. The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc). The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
Key Responsibilities:
- 20% – Analyze and prioritize business metrics – Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance.
- 20% – Drive customer service – Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
- 20% – Drive lead generation – Drive store connectivity and building relationships with store partners. Train store partners/associates on Home Depot Installation Services products and service offerings.
- 20% – Drive store connectivity – Drive store connectivity and building relationships with store partners. Train store partners/associates on HDE products and service offerings.
- 20% – Recruit, coach and manage – Recruit, coach, manage, & retain a team of commissioned Sales Consultants and Marketing Specialist. Continually train Design Consultant' and HSPS's on the sales process and new/updated products and offerings. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
Direct Manager/Direct Reports:
- This position reports to the Field Services Director
- This position has 5+ direct reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- No additional qualifications
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- 3
Minimum Leadership Experience:
- 3+ years of previous leadership experience
Preferred Leadership Experience:
- 3+ years of previous leadership experience
Certifications:
- None
Competencies:
- Action Oriented
- Attracts Top Talent
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Ability to think, plan and act strategically
- Ability to motivate a commissioned sales force
- Strong communication skills, both verbal and written
- Negotiation skills
- Collaborative, team-builder leadership style
Multisite – An associate in a multisite role is required to work from multiple locations (e.g., Home Depot locations and/or a customers’ homes) in order to complete their job duties. We also refer to this as location – multisite.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Store Location
8560
1001 STEAMBOAT PKWY
Reno, NV
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