Under general administrative direction, plans, directs, manages, and oversees the activities and operations of the Communications & Technology Department, including information technology and emergency communications; coordinates assigned activities with other departments and outside agencies; and provides highly responsible and complex administrative support to the Assistant City Manager and City Manager. The incumbent in this position is involved in the decisions of management affecting collective bargaining.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume full management responsibility for all Communications & Technology Department services and activities including region-wide emergency communications services and enterprise-wide communication and information technology services.

Manage the development and implementation of departmental goals, objectives, and priorities for each assigned service area; recommend and administer policies and procedures.

Establish, within City policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.

Assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.

Plan, direct and coordinate, through subordinate level staff, the Communications & Technology Department's work plan; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.

Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Oversee and participate in the development and administration of the department budget; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.

Consult with and educate staff, end users, department heads and executive management regarding new technology, project status, policies, standards and applications in their respective departments.

Provide staff assistance to the Assistant City Manager and City Manager; prepare and present staff reports and other necessary correspondence.

Represent the Communications & Technology Department to other departments, elected officials and outside agencies; coordinate assigned activities with those of other departments and outside agencies and organizations.

Explain, justify and defend department programs, policies and activities; negotiate and resolve sensitive and controversial issues.

Participate on a variety of boards, commissions, and committees.

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the fields of emergency communications services and information technology services; incorporate new developments as appropriate.

Respond to and resolve difficult and sensitive citizen inquiries and complaints regarding emergency communication services and communication and technology services.

Perform related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operational characteristics, services and activities of a comprehensive communications and technology program.
Thorough knowledge of the rules, regulations, policies, and operating procedures of the Communications & Technology Department.
Principles and practices of emergency communications services.
Current standards for emergency dispatch communications.
Principles and practices of communication and technology services.
Use and application of information technology for business processes.
Advanced principles and practices of program development and administration.
Principles used in the design, installation and maintenance of various information systems.
Current industry standards and information technology needs.
Methods and techniques of information systems planning and design.
Principles and practices of municipal budget preparation and administration.
Principles of supervision, training and performance evaluation.
Selection and management of consultant contracts.
Pertinent federal state, and local laws, codes and ordinances.

Ability to:
Manage and direct a comprehensive communications and technology program.
Develop and administer departmental goals, objectives and procedures.
Analyze and assess programs, policies and operational needs and make appropriate adjustments.
Identify and respond to sensitive community and organizational issues, concerns and needs.
Plan, organize, direct and coordinate the work of lower level staff.
Delegate authority and responsibility.
Select, supervise, train and evaluate staff.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Research, analyze and evaluate new service delivery methods and techniques.
Evaluate legislation and determine impacts on communications and technology.
Ensure adherence to City policies and procedures.
Negotiate and administer various contracts and agreements.
Prepare clear and concise administrative and financial reports.
Prepare and administer large and complex budgets.
Develop and implement strategic information system plans.
Interpret and apply applicable federal, state and local policies, laws and regulations.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor's degree from an accredited college or university with major course work in computer science, business administration, public administration, or a related field.

Experience:
Eight years of increasingly responsible information technology experience, including three years of management and administrative responsibility.

License or Certificate:
Possession of an appropriate, valid driver's license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel to attend meetings; incumbents may be required to work extended hours including evenings and weekends.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Management
A45
Last Update: 3/2008
JD 11/2018